Benefits Specialist

·Responsible for all facets of benefit plan administration in Americas region including enrollments, changes, qualifying life events, terminations and COBRA administration and compliance for all plans.

·Ensures that benefit policies and procedures are properly administered to adhere to plan provisions and regulatory guidelines

·Manages relationships with benefit providers, negotiate contracts, and ensure vendors deliver maximum value and service to optimize plan design, ensure cost-effectiveness, and enhance service quality

·Responsible for HRIS benefits, data bridge and data connection; ensuring data accuracy; Meanwhile, exploring opportunity to collaborate with internal stakeholders to deliver holistic and coordinated solutions in Workday system to ensure employee experience

·Assists with benefit renewal strategy to include benefit review and plan design changes based on knowledge of best practices

·Assists in the implementation of new plans, programs and changes to plans and/or administrative procedures. Prepares business requirement documentation of changes

·Analyzes utilization trends and identify opportunities to optimize programs. Recommend enhancements to benefits programs to improve employee satisfaction and retention

·Oversees the coordination of the development, maintenance and distribution of plan communications, materials and plan documents

·Serves as a subject matter expert for all benefits related filling, reporting, audits and respond to employee escalated inquires

·Collaborates with Finance, Legal, and other relevant departments to ensure seamless coordination of benefits initiatives

·Ensures compliance with federal, state, and local legal requirements for existing and new legislation impacting the development and administration of company benefit programs and changes

·Oversees leave of absence processes, including eligibility determinations, employee notifications, tracking, and communication for statutory/state leaves, federal leaves, Workers’ Compensation, and other leave types

·Bachelor's degree or above with 2-4 years of hands-on benefits operation experience from sizable organizations and/or Tech & Startup sectors will be preferred; experience in regional work will be a plus

·Hands-on experience with HR platforms and benefit brokers; familiarity with ADP WFN and Workday is highly preferred

·Proficient in labour laws and benefits regulations, enjoys working with large sets of data, is meticulous and detail oriented

·Strategic yet strong execution skills, self-driven, conscientious, strong adaptability and fast learner

·Ability to work in a highly complex matrixed organization and in a start-up environment; Excellent communication and coordination skills, collaborating with individuals at different levels and departments and possess a track record of stakeholder management

·Strong analytical and problem-solving abilities, identifying issues and providing effective solutions

·Openness to changes, driving and leading digital transformation within the organization

·Emphasis on results and customer orientation, service-mind, delivering high-quality service and support

·Strong communication skills in both English and Mandarin (Chinese) preferred