Benefits Technology Specialist

The Benefits Technology Specialist is responsible for Benefits Administration system configuration, testing, ongoing service, annual renewal changes and presentation of the system to clients. The Benefits Technology Specialist partners with account service teams to support and exceed client expectations with the delivery of HUB’s benefits technology solutions.

**The ideal employee will be able to sit in any CA city**
DUTIES & RESPONSIBILITIES

• Configures and maintains HUB preferred Benefits Administration system for qualified clients based on client provided requirements.

• Tests new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans.

• Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.

• Updates systems as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text).

• Builds and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.

• Trains clients and internal account service team on the use of system and provides demonstrations as needed.

• Works with Employee Benefits producers to present HUB preferred Benefits Administration system to qualified clients and prospects.

• Maintains thorough understanding of all internal systems to respond to general and specialized client requests.

• Verifies technical reference information, including user guides, training manuals, and system requirements are compliant, accurate and up-to-date.

• Assists clients with Affordable Care Act Reporting.

• Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance.

• Provides resolution of client issues by researching and responding to questions and concerns about the use of HUB International products.

• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.

• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

• Performs other duties and projects as assigned.

QUALIFICATIONS

• High School / GED required; Bachelor’s degree preferred

• 2-4 years related experience and/or training or equivalent combination of education & experience

• Life & Health license preferred

KNOWLEDGE / SKILLS / ABILITIES

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively work with a team and coach others in developing their skills and abilities.

• Confidence and demeanor to effectively interact with all levels within the organization.

• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

• Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA.

• Computer Skills: proficiency with Microsoft Office Suite, advanced skills in Excel; Project Management software and Database software preferred.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Desire to learn and grow within the insurance industry.

• This position primarily involves remaining in a stationary position for the majority of the workday.

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc

WHAT YOU BRING TO THE TABLE:

You are perfect for this opportunity if you

• hold a high school diploma/GED (college degree strongly preferred)

• have at least 3+ years of related commercial lines insurance experience within a brokerage environment

• are currently licensed in good standing

• have the confidence and demeanor to effectively interact with all levels within the organization

• are computer literate - Microsoft Office Suite and Outlook

The expected salary range for this position is $25.00 to $38.00/hr, depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#LI-RS1 #LI-LW1

WHY CHOOSE HUB?:

Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success.  At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• Are seeking a progressive work environment at a rapidly growing organization

• Have a desire to help others protect their future

• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• Are focused on learning and development to enhance your industry knowledge and expertise

• Are a self-starter willing to invest time and energy to learn the technical aspects of our business

• Believe in integrity and building success by developing relationships with others

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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LIKE US SO FAR?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  Apply online today!

Are you a veteran?  Disabled?  We welcome ALL candidates and are proud of our wonderfully diverse employee population.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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