Billing Invoice Product Manager

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Billing Invoice Product Manager on the Payments Product team will play a critical role in enhancing Netflix's billing and invoicing systems. This position is essential to ensure that Netflix's invoicing is consumer-friendly, regulatory-compliant, and adaptable to the company's evolving business models. It will be responsible for developing and optimizing the billing user experience, ensuring transparency, flexibility, and compliance with local and international regulations.
 

Responsibilities:

• Lead the development and optimization of the billing consumer user experience, ensuring transparency and compliance with local governments and tax authorities.

• Collaborate with cross-functional teams, including Tax, Legal, Revenue PMs, and Financial Accounting, to ensure compliance and effective integration of billing systems with other consumer platforms.

• Own and manage an Invoice Regeneration Tool for audit purposes and create a support structure to address audit and government requests related to billing compliance.

• Drive projects to future-proof the billing experience, including optimizing Billing interactions with our Payments and Partnerships experiences.

• Develop and implement strategies to enhance billing interactions, such as handling chargebacks and optimizing bundle transitions.
   

Domain Qualifications:

• Proven experience in product management, particularly in billing, invoicing, or financial systems.

• Strong understanding of regulatory compliance requirements for billing and invoicing around the world.

• Understanding of Tax calculation systems, VAT/GST, and other regional regulations.

• Understanding of recurring subscription billing models, proration calculations, and subscription lifecycle management. 

• Experience with and an understanding of dispute resolution and chargeback procedures.

• Excellent project management skills, with the ability to lead cross-functional teams and drive initiatives from concept to completion.

• Ability to analyze complex billing scenarios and develop consumer-friendly solutions.

• Ability to work with multiple cross-domain product managers to understand their needs and produce forward-looking, detailed requirements for engineering and design. 
   

Other Skills and Competencies:

• Strong communication skills to effectively collaborate with internal and external partners.

• Strong analytical and problem-solving skills to address billing challenges and optimize processes.

• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Can build strong partnerships with cross-functional teams, including legal, finance, engineering, customer service, and product development.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000-$515,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.
See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.