Billing Specialist II

The Billing Support Specialist contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors.
The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Cash Application as well as the F&I, DMS, and other Business leaders and Sales teams.
This is a fully remote position-Monday through Friday currently, 8am-4:30pm EDT (hours subject to change to meet business needs).
Key Job Responsibilities:

• Answer inbound inquiries, via phone and email, from external and internal clients related to Billing
• Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
• Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce
• Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Cash App) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries

Minimum Qualifications:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years' experience in a related field
• Experience with Microsoft Word and Excel
• Must be able to multitask and make sound decisions in a fast-paced environment
• Strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external clients

Preferred

• Experience with Salesforce, SAP, Oracle RMB preferred

• Experience with Genesys Cloud and High Radius preferred

• Bachelor's degree preferred

• Experience in the Auto Retailing industry preferred

USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 12/14/2025