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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead the fault management team, ensuring SLA compliance, managing performance of team members, and improving operational processes while engaging with customers.
Top Skills:
Computer ScienceExcelMS OfficeOutlookTelecommunicationsWord
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves designing and enhancing the network security architecture, assessing vulnerabilities, optimizing security solutions, and leading complex security projects.
Top Skills:
Cisco IseDdos Mitigation SolutionsF5FortinetJuniperPalo AltoPki
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves guiding software development teams in radio network design and optimization, leading projects, mentoring, and developing innovative software solutions for NDO services.
Top Skills:
5GAIAWSAzureCloud ComputingGCPGenaiGitMlPython
Join our Team
About this opportunity
We are looking for an experienced OSS (Operations Support System) to support the operation and maintenance of multi-vendor OSS platforms. This role focuses on ensuring reliable network monitoring, performance and fault management across vendor nodes (Ericsson, Nokia, Huawei, ZTE), and supporting large-scale software and hardware migrations and upgrades (for example ENM). You will work closely with cross-functional teams and vendor partners to maintain service levels and improve operational processes.
What you will do
You will bring
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 782165
About this opportunity
We are looking for an experienced OSS (Operations Support System) to support the operation and maintenance of multi-vendor OSS platforms. This role focuses on ensuring reliable network monitoring, performance and fault management across vendor nodes (Ericsson, Nokia, Huawei, ZTE), and supporting large-scale software and hardware migrations and upgrades (for example ENM). You will work closely with cross-functional teams and vendor partners to maintain service levels and improve operational processes.
What you will do
- Operate and maintain OSS platforms, ensuring availability and reliable monitoring of network elements.
- Troubleshoot and resolve technical issues across multi-vendor environments; escalate to vendors when needed.
- Support planning and execution of software and hardware migrations/upgrades, including validation and rollback readiness.
- Monitor performance and faults, analyze incidents, and follow through on remediation to meet SLAs.
- Coordinate with network planning, core network, and service assurance teams to ensure smooth integration and operations.
- Maintain documentation, runbooks, and configuration baselines; support audits and compliance requests.
- Identify and implement process improvements and automation to reduce manual tasks and speed response.
- Share knowledge with peers to support consistent practices and team effectiveness.
You will bring
- At least 5 years' experience in OSS operations, management, or maintenance, with hands-on exposure to vendor equipment (Ericsson, Nokia, Huawei, ZTE).
- Bachelor's degree in Telecommunications Engineering, Computer Science, or related field, or equivalent experience.
- Practical knowledge of network management, performance monitoring, and fault management systems.
- Experience supporting migrations/upgrades and coordinating multi-vendor activities.
- Proficiency with Linux, databases, storage concepts, and virtualization platforms (VMware, KVM).
- Familiarity with scripting or automation tools (Python, Bash, PowerShell) is a plus.
- Strong problem-solving, communication, and collaboration skills; customer-focused and detail-oriented.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 782165
Ericsson Santa Clara, California, USA Office
Ericsson Santa Clara D-15 Innovation Center Office
Heart of Silicon Valley with leading tech companies nearby. Close to cafes, gyms and major highways, plus short commutes to San Jose, Mountain View and Palo Alto.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
