Brokerage Operations Specialist

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Job Summary

As a Brokerage Operations Specialist at Opendoor, you will play a critical role in ensuring the smooth and efficient operation of our real estate brokerage activities, contributing to a seamless experience for both our customers and internal teams. You will be a subject matter expert, handling complex transactions, resolving escalated issues, and driving process improvements within our brokerage operations.

Job Responsibilities

* Manage and oversee complex real estate transactions from contract to close, ensuring compliance with all state and federal regulations, company policies, and best practices.

* Act as a primary point of contact and subject matter expert for escalated operational issues, providing timely and effective resolutions.

* Conduct thorough reviews of transaction documentation, ensuring accuracy, completeness, and adherence to legal and internal requirements.

* Collaborate closely with real estate agents, title companies, lenders, and other external partners to facilitate smooth transaction progression.

* Identify opportunities for process optimization and efficiency gains within brokerage operations, proposing and implementing solutions.

* Provide training and mentorship to less experienced team members, sharing best practices and fostering a collaborative learning environment.

* Assist in the development and documentation of operational procedures and workflows.

* Utilize and maintain various real estate software and CRM systems with a high degree of proficiency.

* Monitor key performance indicators (KPIs) for brokerage operations, identifying trends and contributing to reporting efforts.

* Stay up-to-date with industry regulations, market trends, and technological advancements relevant to real estate brokerage operations.

Job Qualifications

* Bachelor's degree in Business Administration, Finance, Real Estate, or a related field, or equivalent practical experience.

* 5+ years of progressive experience in real estate brokerage operations, transaction coordination, or a related field.

* Proven expertise in managing complex real estate transactions across multiple states (preferred).

* Deep understanding of real estate contracts, disclosures, and legal requirements.

* Strong analytical and problem-solving skills with a keen eye for detail.

* Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.

* Demonstrated ability to work independently, prioritize tasks, and manage a high volume of work in a fast-paced environment.

* Proficiency with real estate CRM software (e.g., Salesforce), transaction management platforms (e.g., Dotloop, Skyslope), and G Suite or Microsoft Office Suite.

* Ability to adapt to new technologies and evolving business processes.

What We're Looking For 5+ years of experience in real estate brokerage operations and compliance • Active real estate broker license with current BIC status in multiple states; 5+ state licenses strongly preferred, with expectation to build toward 10+ over time • Strong understanding of state and national Fair Housing and real estate laws • Expertise in electronic forms platforms (ZipForms, TransactionDesk) and e-signature software (DocuSign, HelloSign) • Exceptional analytical, problem-solving, and communication skills • Proven ability to manage multiple priorities across multiple regulatory environments