Business Analyst

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

We are seeking an IT Business Analyst with a strong understanding of warehouse operations, particularly in the 3PL and e-commerce domains. The successful candidate will bring experience in warehouse operations together with strong WMS skills to help support successful deployments of new operations and on-going success in existing operations through Business Process Analysis, End User Training, and business process reengineering.

Work Location: Remote

Work Schedule: First Shift: Monday - Friday, 8:00am - 5pm

Work Travel: Up to 10% domestic travel depending on needs of the business and subject to change.

Competitive Total Rewards Package:  Attractive annual salary of $68,000 - $90,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Responsibilities:

• Support the implementation of Warehouse Management Systems (WMS) across multiple sites and clients
• Gather and document business and system requirements for new IT initiatives, with a focus on WMS and client integration
• Collaborate with internal teams, 3PL partners, and client stakeholders to understand operational workflows and document business requirements in a scope of work, functional requirements documents or business process diagrams
• Support and document WMS integrations related to client ERP systems, including data mapping, testing, and troubleshooting
• Develop training materials and conduct sessions for end users and stakeholders
• Participate in design reviews of enhancements and new implementations
• Identify opportunities for process optimization and automation within warehouse and order fulfillment operations
• Act as a liaison between technical teams and business units to ensure successful project delivery

Minimum Requirements

• High school diploma or GED required. Equivalent combination of education and relevant professional experience will be considered in lieu of a degree
• 2+ years of experience as a Business Analyst in IT, logistics, supply chain, or e-commerce environments
• Excellent communication, documentation, and stakeholder management skills
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Experience developing business requirements, instructional and procedural documentation, and presentations
• Must be able to pick up system functionality quickly and be the go-to person for system issues or questions
• Ability to work independently in a fast-paced, dynamic environment

Preferred Requirements: 

• Experience with WMS systems (Manhattan Scale preferred)
• Background in 3PL operations and/or e-commerce fulfillment is highly preferred