Business Banking Relationship Manager II

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances.  In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Primary responsibilities include

• Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.  
• Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value. 
• Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 4+ years in upper Business Banking/Lower Middle Market experience
• Completion of Commercial Credit Training
• Meaningful experience with moderately complex portfolios, customers, and transactions. 
• Strong written and oral communication skills
• Strong knowledge of sales force and various lending applications
• Strong sense of customer service, satisfaction and retention.
• Adept at needs identification, problem solving and the consultative sales approach.
• Strong negotiation skills and the ability to overcome objections and adversity
• Following of prospects, customers and COIs
• Ability to self-generate and drive new business development
• Action oriented and self-accountable to superior results 
• Strong understanding of risk and compliance
• Meaningful Community involvement
• Strong understanding of core products and services
• Preferred undergraduate degree in business or finance 

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

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