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LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the RoleAs the Business Operations and Aggregation Manager, you will develop performance monitoring, KPIs, and product strategy for credit card data aggregation, which is a critical component of LendingClub’s DebtIQ product. You will also lead critical, cross-functional projects across the Personal Loans business, and you can expect your purview to grow as you establish yourself within LendingClub. This role requires strong experience across analytics and monitoring, strategy and operational optimization, and communication with internal and external stakeholders. Your analytical prowess, problem-solving skills, product sense, and ability to work effectively cross-functionally will be key to your success.What You'll DoDesign aggregation analytics platform to monitor card linking:
- Create analytics dashboards to monitor aggregation performance across billers
- Develop and monitor aggregation KPIs, including card refresh rates, link rates, and aggregation error monitoring
- Develop benchmark thresholds and error alerting for data quality deterioration
Optimize aggregation performance across aggregators and billers:
- Partner with product and engineering teams to evaluate data quality across aggregation platforms and their supported billers
- Refine aggregation strategy to expand coverage and develop internal expertise on card data quality across billers and aggregators
- Evaluate new aggregation providers to identify if they can drive material improvements to aggregation performance and data quality
- Conduct proofs of concept with new providers / solutions
Maintain relationship with key aggregation platforms:
- Maintain the business relationship with critical aggregation platforms
- Leverage relationships with key stakeholders at aggregators to escalate support during critical outages
Partner with Operations to triage and escalate aggregation errors
- Train operations associates to properly triage and file tickets with aggregators based on member feedback
- Develop path for operations associates to escalate consistent trends internally at LendingClub based on member feedback
- 3+ years of experience working in aggregation analytics, operations analytics, or product analytics in Financial Services or the digital product space
- Bachelor's degree in business or quantitative fields (e.g., Economics, Business, Engineering), or equivalent work experience
- Analytical Skills: You have demonstrated experience developing KPIs for product performance, building a monitoring program, reporting performance, and communicating data-driven insights to inform product improvement initiatives
- Stakeholder Management: You excel at coordinating with a diverse group of stakeholders, both internal and external, to ensure successful strategic initiatives
- Communication Skills: Proven ability to clearly articulate project scope in both documentation and presentation formats
- Technical Skills: Proficiency in SQL is required; familiarity with Tableau and Snowflake is recommended
- Industry Experience: Previous experience in the Financial/FinTech industry is a plus
Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 136,000-159,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-BC1
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
LendingClub San Francisco, California, USA Office
595 Market St, #200, San Francisco, CA, United States, 94105
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