Business Operations Coordinator

✨ About the Company

Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing.

We're profitable, we have a three-year revenue growth of over 200%, ranking us 97th in 2024 and 86th on The Globe and Mail’s Canada’s Top Growing Companies of 2025 list. In 2025 alone, our sales exceeded $65M CAD. We are proud to be Great Place to Work-Certified™ for three years in a row! Learn more about us at Makeship.com.

🧑‍💻 About the Role

As a member of the Technology and Operations team, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work make an impact on the company and their community!

We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-up.

🌟 What We Are Looking For

We are looking for a Business Operations Coordinator to act as the backbone of internal operations at Makeship. This is a highly collaborative, people-oriented role that requires both fast, reliable responses to urgent needs in the moment and thoughtful support of longer-term operational planning. You are an exceptional communicator and organizer that will work with teams across product design, sales, finance, marketing, and engineering to solve problems and keep Makeship operating effectively.

The Business Operations Coordinator will also be comfortable working directly with data and low-code/no-code systems, from understanding and troubleshooting to eventually modifying and improving workflows and databases over time.

🚀 Your Key Responsibilities

• Coordinate with cross-departmental stakeholders to move projects and events forward
• Coordinate campaign execution - ensuring that products are launched as expected on makeship.com, manufacturing partners are set up for production, and everything in between
• Act as the primary point of contact and support for internal operations support
• Document internal systems, processes, and standard operating procedures
• Support with the coordination, design, and implementation of business workflows
• Support with debugging, optimizing, and building of low-code/no-code automations
• Support with ad-hoc reporting, data analysis, and data quality initiatives

🧠 What You Bring

• 2+ years of experience coordinating projects across multiple teams and stakeholders
• 1+ years of experience working with Shopify or other e-commerce platforms
• 1+ years of experience working with automations in low-code/no-code platforms (e.g. Airtable, Zapier)
• 1+ years of experience reporting and analyzing data from Shopify, HubSpot, and/or databases (e.g. Airtable, BigQuery)
• Excellent written and visual communication of processes (e.g. Miro, Figma)
• Courage to jump into new systems, technologies, and processes and learn on the fly
• Ability to switch contexts rapidly, while keeping tasks and information organized
• A user-focused and creative, solutions-oriented mindset

 👀 Bonus

• CAPM certification
• Demonstrated experience in a startup environment
• Experience using AI (e.g. Claude) to automate workflows

🎁 Benefits & Perks

• Work remotely anywhere in Canada and/or access any of our hubs
• Health and dental benefits from day 1
• 4 weeks of paid vacation (including paid time off on your birthday)
• Additional 1 week of paid time off during the holidays
• Virtual & In-Person Social Events
• Annual Paid Volunteer Day Off
• 1:1 RRSP Matching Program Up to 3%
• $500 Pre-Tax Annual Health & Wellness Allowance
• $400 Pre-Tax Home Office Setup Allowance
• $65 Pre-Tax Monthly Phone Allowance
• Maternity and Parental Leave Top-Up Program
• Education Assistance Program
• Employee Referral Program
• Tenured Rewards Program

Salary Band: $55-65k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.

Vacancy Status: Existing vacancy

At Makeship, we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees, which makes us Makeship. As an equal-opportunity employer, we value and embrace everyone's opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward. If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.