Business Operations

Location: San Francisco (100% In-Office)
Experience: 2-4 years
Salary: $100K - $140K • Offers Equity

At Giga, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises.

Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.

With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions.

• Momentum: Be a part of a team that has seen validation from both customers and investors alike

• Impact: Have a hand in key outcomes on this small team, by tackling new challenges daily

• Growth: Fast-track your career and learn startup operations from the inside

We’re looking for a high-potential BizOps candidate to work cross-functionally across the team. You’ll be the go-to person for solving problems, closing gaps, and making sure nothing falls through the cracks. This is a hands-on, high-visibility role with broad exposure to all areas of company building.

• Work on tech and product operations (i.e. quality assurance of our agents)

• Help create and refine workflows to keep the team efficient and effective

• Handle relationships with partners and third party service providers

• Manage calendars, travel, and logistics for the leadership team

• Jump in wherever needed and see projects through to completion

• 2–4 years of experience in operations, product ops, or a related field

• Ready for a fast-paced environment—you’re energized by challenge

• Clear communicator who can handle sensitive information with maturity

• Solutions-first mindset; you spot and resolve issues quickly

• Proactive and always willing to learn

• Graduated from a Tier 1 university

• Strong organizational skills

• Extremely competitive total compensation

• Equinox membership

• Wellness allowance

• Full health, dental, and vision coverage

• On-demand snacks, meals, and coffee to keep you fueled

• Screening call w/ recruiting lead (20 min)

• Intro call w/ Head of Ops (20 min)

• Call w/ CEO (15 min)

• In-office interview (full day)