Administers, maintains, tests, supports, and extracts data from business-office applications. Manages payer and vendor portals, EFT and ERA enrollments, reporting, help-desk tickets, software implementations, upgrades, documentation, and user training. Participates in projects, identifies training needs, supports staff, and completes objectives within deadlines.
Summary
Job Description:
Baptist Health is looking for a Business Support Analyst Associate to join our team! This is a remote work position that requires residency in KY or IN
Responsible for the technical administration, maintenance, and extraction of data from various computer applications utilized exclusively by the BHS centralized business office. Functions as a project management resource for the CBO for new software review and implementation along with current software upgrades and changes. Responsible for coordinating initial and on-going application and systems training for all departmental users.
Essential Duties:
- Performs the technical duties of testing, debugging, training, documenting, releasing, installing and supporting systems and applications utilized by the BHS business facilities and offices.
- Initiates and updates payer EFT and ERA enrollments.
- Participates in project teams, special projects, and other tasks as assigned by leadership.
- Serves as System Administrator for payer and vendor website portals.
- Writes reports from the core financial system and bolt on applications as requested.
- Submits help desk tickets to payers and vendors as needed.
- Demonstrates problem-solving ability, flexibility and sound judgement and discretion
- Serves as a resource to other staff
- Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees while incorporating their feedback to improve operations
- Accomplishes goals and objectives within set deadlines
- Displays willingness to nurture a team environment, adapt to new situations and help others adapt, to modify own behavior and that of others, and to demonstrate genuine concern and support for others.
Qualifications:
- Associate degree with two years job-related experience.
- Additional 2 years direct experience in lieu of degree.
- Experience with payer EFT and ERA enrollments.
Proficiency in Microsoft Access, Microsoft Excel, Microsoft Project, SQL and Crystal Reports are highly desirable
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