Call Center Validation Agent

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What We'll Bring:

What You'll Bring:

The successful candidate will be able to assume responsibility for gather critical business information in a casual manner or following a script. Additionally, when needed, the agent must do a web search to complement the proper validation process.

• The role requires strong English communication skills with active listening.

• Outbound phone calls business to business for validation purposes.

• Researching required information using available resources.

• Attention to quality of the data and details.

• Analyze the available information to determine the truthfulness of the business attributes.

• Meet individual / team targets and call handling metrics.

• Proactively works and adherence to company procedures, guidelines, and policies.

• Adapts well to change and can adjust priorities as needed.

• Teamwork and cooperation.

• Strong time management skills.

• Experience working in a remote environment.

Impact You'll Make:

• English language proficiency B2+ or C1 that includes reading, oral, writing, and listening skills.

• High school diploma.

• 6 months of experience in a Call Center environment.

• Excellent data entry and typing skills: 20 wpm

• Availability to work from 7:00am to 4:00pm Monday to Friday.

• MS Office knowledge (Excel-basic to intermediate) Nice to have.

#wfh #remote

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