Care Coordination Supervisor

About Sprinter Health

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

We're looking for an energetic, strategic, and hands-on People Generalist to take ownership of supporting our corporate team. This is a role that promises day one impact and has an uncapped upper bound on individual trajectory, influence, and development.

We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel, which have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

About the Role

As we continue to scale our patient operations and expand our partnerships, we are seeking a highly organized, people-focused Care Coordination Supervisor to lead our two Care Coordination teams. In this role, you will be responsible for managing team performance, ensuring operational excellence, and maintaining a high-quality patient experience across all communication channels. You will work closely with Care Coordinators, Clinical leadership, and cross-functional partners to create a reliable and compassionate operational environment. The ideal candidate thrives in fast-paced settings, excels at people management, and brings a continuous improvement mindset to workflow optimization.

What You'll Do

• Own daily Care Coordination operations by reviewing overnight escalations, staffing coverage, active queues, and SLA performance to ensure timely, high-quality patient outreach

• Monitor workload distribution and team performance, proactively addressing risks, bottlenecks, or underperformance using data and clear action plans

• Lead, coach, and support Care Coordinators through 1:1s, team huddles, onboarding, and continuous feedback to reinforce expectations, quality, and engagement

• Partner with Team Leads to triage and resolve complex or sensitive patient issues requiring supervisor-level judgment

• Collaborate closely with Clinical (RN/NP) teams to appropriately escalate clinical decisions while maintaining patient safety, documentation standards, and operational quality

• Oversee training and role readiness, ensuring new hires receive structured development and demonstrate consistent performance against expectations

• Own documentation and quality standards by integrating QA reviews and Team Lead audits into a cohesive quality program

• Create, manage, and review operational dashboards and performance trends to identify gaps, inform prioritization, and drive system-level improvements

• Drive continuous improvement by identifying workflow inefficiencies, automation opportunities, and scalability gaps in partnership with Product, Engineering, and Ops teams

• Lead change management for new tools, protocols, and workflow updates, ensuring consistent adoption and accountability across the team

What You'll Bring

• 3–5+ years of experience in healthcare operations, patient support, or care coordination

• 2+ years of direct people management experience, including coaching, performance management, and accountability

• Strong coaching skills with a demonstrated track record of developing and supporting high-performing teams

• Experience owning team performance metrics and using data to identify trends, gaps, and areas of concern

• Proficiency in using electronic health records (EHRs), care coordination systems, and team communication tools

• Experience managing high-volume operational workflows and balancing competing priorities across a team

• Excellent organizational skills and attention to detail, particularly in documentation, quality review, and follow-through

• Strong written and verbal communication skills, with the ability to translate operational data into clear insights for both leadership and frontline teams

• Demonstrated ability to analyze trends, identify root causes, and implement workflow or process improvements

• Comfortable navigating ambiguity and leading teams through rapid change

• Commitment to maintaining patient confidentiality and delivering a compassionate, patient-centered experience

You'll thrive at Sprinter Health if:

• Flexibility, humility, and a sense of humor are your key personality traits

• You excel at coaching others and helping teams growYou are energized by solving complex operational problems

• You are highly organized and love building structure out of ambiguityYou communicate proactively and transparently

• You approach conflict and feedback with empathy and clarityYou thrive in a fast-paced, high-volume environment and can maintain calm under pressure

• You lead with compassion and model the patient experience you want your team to deliver

• You love streamlining workflows and finding opportunities for process improvements.

• You measure your success by how well your team performs and grows.

• You value data and metrics as tools to guide decisions and accountability.

Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!

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If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.