Case Manager - Rapid Rehousing (6632)

Status: Full-Time, Non-Exempt
Pay: $23.00-$23.50/hour
Schedule: Monday-Friday 9:00 a.m. - 5:30 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

• Maintain a caseload as assigned by supervisor
• Participate in the Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as needed
• Assist clients in searching for housing, provide housing leads, and facilitate relationships between landlords and clients
• Provide support and mediate landlord/resident issues as necessary to help client sustain their housing
• Complete re-certification of assistance as necessary and gather required documentation from clients in a timely manner
• Conduct follow-ups with clients as assigned by supervisor

Team Tasks

• Work as a team member with all staff, interns and/or volunteers to implement the mission and core values of the agency
• Attend and participate in staff meetings, supervision meetings, community meetings, and training workshops as needed
• Attend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resources
• Collaborate with the leasing agents (as applicable) and support the clients’ housing efforts
• Accept the responsibility for aiding the development of a positive team relationship with other case managers and upper management
• Be able to work in a fast-paced environment, multi-task, collaborate with other departments, adapt to changes in workload, be trustworthy, reliable, and empathetic

Administration

• Keep accurate and updated documentation from all clients, including but not limited to stabilization plans, case notes, call logs, emergency plans, etc.
• Submit and upload backup documentation in a timely manner related to client services
• Assist with program activities as necessary
• Develop new partnerships with other agencies to enhance current services
• Assist with all data collection systems
• Ensure the confidentiality and safety of case files, client information, and have a knowledge base of HIPAA laws
• Ensure documents submitted on behalf of the client are valid and submitted on a timely basis
• Utilize computers and appropriate software
• Respond to calls and emails in a timely manner
• Perform tasks independently and be able to prioritize important tasks and deadlines
• Occasional lifting of items up to 25lbs. (i.e. accepting donated items, etc.) and prolonged periods of sitting at a desk and working on a compute
• Perform ad hoc projects as appointed by Housing Solutions Supervisor and/or Manager

Requirements: 
Education and Experience

• Bachelor’s degree in social work or related field and/or four years of experience in social work or human services in a public or private organization is a requirement
• Experience working with the homeless population is highly preferred

General

• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc. 
• Ability to work effectively with a diverse population; demonstrate ethical behavior; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with clients, landlords, social workers, and other service providers
• Ability to work in a fast-paced environment and recognize and maintain confidentiality of sensitive client information
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Proficiency in Microsoft Office programs and basic typing, email, and Internet skills
• Ability to work some weekends and/or evenings to respond to crisis situations as needed
• Fluency in Arabic, Farsi, Spanish, and Vietnamese is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer