Case Manager

Job Title: Case Manager 
Reports To: Program Manager
Classification: Full-Time/Non-Exempt 
Location: San Jose, CA; on-site

Amigos de Guadalupe's Mission:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo .

Inspired by the power of our vibrant, determined community, our vision at Amigos de Guadalupe (“Amigos”) is to bring about transformational change in East San José.  At Amigos, we ensure that the basic needs of our community are met, deliver high-quality programs, and mobilize and organize for justice.  We do this by providing housing and rental assistance, mental health services, immigration legal services, education programs, and community organizing programs that advocate for systems change.

Overview of Position:
The Case Manager will conduct comprehensive client assessments, evaluate their needs, and create short and long term housing goals, with the ultimate goal of finding permanent housing. The case manager will also screen, place, and case manage individuals for Interim Hotel Housing Program. Position requires a high level of independent decision making, action, and responsibility, with an overall goal of enhancing the client's quality of life by moving them out of poverty as defined by the self-sufficiency matrix.

Key Responsibilities

• Assess and verify client needs , determining eligibility for a variety of financial in-kind emergency assistance services.
• Provide case management services to low-income clients who qualify, including goal setting, long-term case plan development, monitor progress. money management, tenant education and referrals
• Maintain a caseload of 50 families per year (average caseload is 20-25 families at any given time).
• Able to de escalate and mediate between family disagreements
• Use 2Gen approach when working with families and their children
• Be able to build trusting relationships with families
• Meet with clients weekly or bi-weekly for 12 months and track their progress.
• Connect clients with needed and available community resources. Follow-up with clients/agencies to document use/success of referral.
• Coordinate with various service providers to ensure fulfillment of what clients need
• Establish/ input accurate and complete data for all contact with client into agencydatabase
• Use HMIS database
• Provide all required documentation in a timely manner which may include client follow-up, outcome evaluations, client contact sheets and evaluations.
• Plan and coordinate health related educational events with health providers
• May supervise interns for special projects.
• Willing to work overnight shifts
• Other Functions:
  • Participate in regular staff meetings, staff training programs, supervisory meetings or any agency event.
  • Adhere to agency policies and procedures.
  • Perform any other duties as assigned.

Qualifications and Skills:

• BA in Social Work
• Must be fluent in Spanish
• Minimum 2 years case management experience
• Previous experience with case management of families
• Knowledge of community resources and counseling
• Excellent documentation, communication and written skills
• Ability to work in a variety of settings with culturally diverse individuals/families
• Ability to lift 25lbs
• Experience in working with the homeless population

Possible Schedules:
Option 1: Wednesday–Sunday
Wednesday – Sunday: Wednesday–Friday: 10:00 a.m. – 6:30 p.m., Saturday–Sunday: 8:00 a.m. – 4:30 p.m.
Option 2: Tuesday–Saturday

• Tuesday–Friday: 9:00 AM – 5:30 PM
• Saturday: 8:00 AM – 4:30 PM

• Monday–Thursday: 9:00 AM – 5:30 PM
• Sunday: 8:00 AM – 4:30 PM

Compensation and Benefits:

• Hourly Rate: $28.00 - $30.00
• Comprehensive Benefits Package:
  • Medical, Dental, Chiropractic, and Vision Coverage
  • Life Insurance
  • Generous Paid Time off  
  • Paid Holidays and Sick Time
  • 401(k) Retirement Plan