Change Management Specialist

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Change Management Specialist role supporting the Lottery Technical Operations is responsible for applying change management processes to IT infrastructure including AWS Cloud, leading automation efforts with tools like ManageEngine and AI, managing patch deployments, and as participating in Change Advisory Board activities.

This person will take lead on automation efforts using tools like ManageEngine, Open AI or Jira to reduce manual Change Management tasks, improve metrics, and increase visibility to Change Request using dashboards. The ideal candidate will have a can-do attitude and have previous experience with using modern tools for automation.

Responsibilities

• Participation in Change Advisory Board activities including leading meetings

• Develop and implement change management best practices

• Work with the Change Manager to document all I.T. changes

• Assist in maintaining change and patch management policies and procedures

• Assist with managing zero-day patching including timely communication and progress reporting

• Create and maintain reports used to analyze and share change statistics

• Understand and relate to new products, technology, strategy and be able to follow directions

• Ability to conduct training sessions to share knowledge with peers and other support teams

Position Requirements/Qualifications:

• Working knowledge of ManageEngine ServiceDesk Plus – custom reporting and dashboard creation a plus.

• AI / ChatGPT knowledge to improve reporting and metrics.

• 2+ years of Change Management experience to include software, hardware, network, operating system and patch maintenance

• 1+ years of Lottery industry operations a plus

• Excellent written and oral communication and technical documentation skills

• Ability to work in a fast paced, deadline intensive environment

• Self-motivated and strong organizational skills

Education

2+ years’ experience in Information Technology Change Management and/or a 4-year Bachelor of Science degree in Computer Science or related field preferred

Skills/Abilities:

• Ability to multitask

• Attention to detail

• Excellent interpersonal skills

• Ability to work across organizational boundaries

• Ability to self-manage

• Ability to work in an office environment when required

Compensation:

$80,000 - $85,000 annually

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.