Chief of Staff, Collaboration and Communication

Job Description

The Employee Platforms group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and business-focused approach to develop a wide variety of high-quality products and solutions directly impacting end users. You'll work in a modern, stable, resilient and secure operating environment where you, and the products you deliver, will thrive. As Chief of Staff, you'll sit at the center of a global product line and turn strategy into coordinated, measurable outcomes. This is your opportunity to influence senior leaders, accelerate execution and grow as a strategic operator in a complex technology environment. 

As a Chief of Staff in Collaboration and Communication, you will be a trusted partner to the C&C Product Line Lead and Leadership Team, you will sit at the center of the organization to drive portfolio governance and operational oversight, connect strategy to execution, measure outcomes, and lead the key rhythms that span organizational effectiveness, workforce strategy, financial management, and communications and change management in a complex technology environment.

You will partner closely with the C&C Leadership Team, product and engineering delivery teams, and C&C's partners across Finance, Human Resources, Business Management and the Employee Platforms enablement team. Together, you will improve execution discipline, strengthen efficiency, drive portfolio governance and translate strategy into coordinated outcomes across C&C.

Success in this role requires the ability to navigate ambiguity, influence senior stakeholders, synthesize complex information into clear recommendations and drive alignment across diverse teams. The ideal candidate combines strategic thinking, operational rigor, strong project management and effective communication to accelerate organizational outcomes.

The Collaboration and Communication Product Line at JPMorganChase is responsible for engineering, developing and supporting modern enterprise-wide solutions that allow our global workforce of over 300,000 employees to effectively collaborate and communicate internally and with our global client base. Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. We look first and foremost for people who are passionate about solving business problems through teamwork and innovation. We have a people-oriented culture with an obsession for user experience, engineering excellence, experimentation, learning and continuous improvement, in a collaborative, trusting and thought-provoking environment that encourages diversity of thought. As a trusted partner to leadership, you will connect strategy to execution, measure outcomes and lead the key rhythms that span organizational effectiveness, workforce strategy, financial management, and communications and change management.

Job responsibilities

• Lead the Enablement and Chief of Staff function for C&C, collaborating with product and engineering leads, technical program managers, Finance, Business Management and HR to oversee technology spend, monthly finance and business reviews, revised forecasts, budget alignment and HR needs

• Lead portfolio governance for C&C, including portfolio reporting and executive-level performance insights, in partnership with engineering leads and product owners, driving the book of work for engineering teams and ensuring alignment to OKRs

• Partner with Employee Platforms Portfolio Management and Governance leads on annual budget planning and monthly reviews to ensure financial discipline and strategic alignment

• Establish and manage C&C Leadership Team operating rhythms that improve transparency, accountability and decision-making

• Create, improve and maintain cadenced processes that ensure consistent execution of deliverables and keep the business of C&C running, eliminating toil wherever the opportunity arises

• Prepare briefing materials, presentations and reports for the C&C Product Line Lead and Employee Platforms leadership that facilitate decision-making with relevant data, insights and recommendations

• Partner with C&C leaders, HR and Finance on workforce planning, location strategy, organizational health and talent priorities and reviews

• Support change management and communications related to transformation, process enhancements and organizational restructuring across C&C

• Lead discussions on topics relevant to C&C and actively participate in cross-group initiatives with Employee Platforms partners to drive cohesion and shared outcomes

• Use enterprise-authorized AI capabilities to accelerate processes and workflows, validating outputs and handling data according to sensitivity requirements

• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, consulting operations, leading complex technology projects and programs in a large organization

• Demonstrated proficiency in resource management, organizational and operational change management, portfolio management, conflict resolution, negotiation, and budget and financial management including controls

• Proven ability to collaborate effectively across teams that span an entire organization, influencing outcomes without direct authority

• Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans

• Advanced analytical reasoning, applying critical thinking and problem-solving techniques to break down business, technical and operational objectives

• Proven ability to lead through change, manage dependencies and maintain control in high-pressure, shifting environments

• Advanced expertise in stakeholder management, establishing productive relationships with team members and partners, and driving outcomes aligned with business and firm objectives

• Proactive approach to problem solving, with the determination to take ownership of issues and follow them through to resolution

• Demonstrated experience using enterprise-authorized AI capabilities to support program management workflows, with strong validation habits, escalation when uncertain and awareness of data sensitivity

• Excellent written and verbal communication skills, including facilitation, presentation and the ability to produce documentation appropriate for varied audiences

Preferred qualifications, skills, and capabilities

• Familiarity with enterprise portfolio management tools and governance frameworks

• Experience supporting or operating within a Chief of Staff function at a large, matrixed organization

• Strong data analysis and presentation skills, with proficiency in Microsoft Excel and PowerPoint

• Knowledge of technology delivery methodologies, including Agile and waterfall frameworks

• Familiarity with enterprise collaboration and communication technologies

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.