Help implement, troubleshoot, and support Cisco voice systems, manage user accounts, monitor system performance, and document processes.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Responsibilities Resources will work at the customer's direction on tasks that may include: • Assisting with implementation: Helping to install and configure Cisco voice systems, such as Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection • Troubleshooting: Identifying and resolving basic issues with voice systems, including call quality problems, connectivity issues, and device malfunctions • User provisioning: Adding and managing user accounts within the voice system, assigning features and permissions • System monitoring: Monitoring the performance of voice systems, identifying potential issues, and reporting on system status • Learning and development: Continuously learning about Cisco voice technologies, protocols, and best practices through training and experience • Documentation: Assisting with documenting system configurations, troubleshooting steps, and other technical procedures Qualifications Resources will meet the following qualifications: • Experience with Cisco voice technologies: Understanding of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco IP Phones, and other relevant Cisco voice products • VoIP protocols: Familiarity with SIP (Session Initiation Protocol) and H.323 • Network fundamentals: Basic knowledge of network infrastructure, routing, and switching • Troubleshooting skills: Ability to diagnose and resolve technical issues related to voice systems • Communication skills: Ability to communicate effectively with both technical and non-technical staff
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Responsibilities Resources will work at the customer's direction on tasks that may include: • Assisting with implementation: Helping to install and configure Cisco voice systems, such as Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection • Troubleshooting: Identifying and resolving basic issues with voice systems, including call quality problems, connectivity issues, and device malfunctions • User provisioning: Adding and managing user accounts within the voice system, assigning features and permissions • System monitoring: Monitoring the performance of voice systems, identifying potential issues, and reporting on system status • Learning and development: Continuously learning about Cisco voice technologies, protocols, and best practices through training and experience • Documentation: Assisting with documenting system configurations, troubleshooting steps, and other technical procedures Qualifications Resources will meet the following qualifications: • Experience with Cisco voice technologies: Understanding of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco IP Phones, and other relevant Cisco voice products • VoIP protocols: Familiarity with SIP (Session Initiation Protocol) and H.323 • Network fundamentals: Basic knowledge of network infrastructure, routing, and switching • Troubleshooting skills: Ability to diagnose and resolve technical issues related to voice systems • Communication skills: Ability to communicate effectively with both technical and non-technical staff
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Cisco Ip Phones
Cisco Unified Communications Manager
Cisco Unity Connection
H.323
Sip
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