Client Onboarding Project Manager

What that means day-to-day:

• Manage end-to-end client onboarding projects from handoff through launch and transition to ongoing support  
• Lead cross-functional execution across Sales, Client Success, Configuration, Operations, Compliance, and other stakeholders, driving accountability, resolving roadblocks, and ensuring onboarding milestones stay on track 
• Track and drive completion of all required launch activities/materials, ensuring key milestones are met  on time 
• Maintain project timelines, dependencies, and status visibility across multiple concurrent launches  
• Ensure readiness for client kickoff, implementation, training, and post-launch activities  
• Provide status updates on key launches to leadership, raising red flags when necessary 
• Support accurate tracking of project status in internal systems and tools  
• Proactively identify risks, blockers, and delays escalating when needed and facilitating timely decisions to keep projects moving forward  
• Ensure a consistent and high-quality client onboarding experience, recommending improvements to leadership 

• Client onboardings are delivered on time and with minimal execution gaps  
• Streamlined sales to client success handoff, reducing data gaps 
• Strong alignment and accountability across internal teams  
• All internal and external stakeholders have clear visibility into project status and progress at all times  
• Smooth and consistent onboarding experience for clients  
• Improved efficiency and scalability of the onboarding process  

What you’ll need to be successful:

• 3–7 years of experience in Project Management, Operations, Client Onboarding, or similar roles  
• Strong organizational skills and attention to detail  
• Ability to manage multiple projects and priorities simultaneously  
• Excellent communication and stakeholder coordination skills  
• Comfortable working in a fast-paced, cross-functional environment  
• Proven ability to drive execution and accountability without direct authority  

• SaaS, client implementation, or client success environments  
• Experience using project or workflow management tools such as Asana, Microsoft Teams, or similar platforms  
• Familiarity with CRM or customer success systems such as Salesforce or Totango  

What you’ll get in return:

• Work with a global team! We have colleagues and customers across North America and around the world.
• Veriforce is a great place to work! Our leaders and team members consistently cite our culture as one of the top reasons it’s a great place to build a career.
• Veriforce provides 
  • 100% employer-paid medical and dental insurance for employees
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work opportunities 

About
Equal Employment Opportunity   We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.   If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.