Client Operations Lead

What You'll Do

• Own the successful delivery of projects across your book of accounts, from kickoff through completion
• Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
• Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments
• Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step
• Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
• Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed
• Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
• Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams
• Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up
• Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
• Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
• Track project goals and ensure measurable progress toward client outcomes and overall success

Who You Are

• You have at least 4 years of experience in a fast-paced agency environment, where you’ve led cross-functional project teams and managed client communications end to end.
• A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects
• Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks
• A clear and confident communicator who knows how to build trust and drive alignment across clients and teams
• Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
• Proactive, resourceful, and unafraid to dive into the details — whether that means unblocking a teammate or troubleshooting a delivery risk
• Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
• Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned
• Primarily based in Eastern Time hours (9:00am–6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed

Perks & Benefits

• In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year
• 100% company funded health insurance, with dental and vision options
• Paid parental leave
• 401(k) plan to help save for your future
• Permanent remote work option
• Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
• Monthly wellness stipend and quarterly employee appreciation gift
• One-time reimbursement for work from home equipment
• Monthly team bonding sessions
• Pre-tax commuter benefits
• The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day