Client Platform Specialist

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Client Platform Specialist, you will support daily IT operations and deliver technical solutions for clients across Windows, MacOS, Android, and iOS platforms. You’ll administer system management tools, device imaging, and mobile device management, while deploying and supporting event networks and IT assets both onsite and remotely. Your role involves troubleshooting complex technical issues, driving process and automation improvements, managing documentation and vendor relationships, and enforcing IT standards. You will also travel to event sites to provide hands-on technical support, ensuring high-quality service and successful event execution.

KEY RESPONSIBILITIES:

• Support day-to-day operational requests that come in through the queue
• Support automated solutions using Powershell, bash scripts, Python Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
• Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
• Administer enterprise software including deployment and package management
• Identify internal process and automation improvements
• Diagnose and investigate unique and complex systemic problems
• Provide technical support both remotely and onsite at events
• Maintain and manage Windows, Android, iOS, iPadOS images
• Create and maintain documentation for all processes and troubleshooting guides
• Provide technical support for the integration of IT and Network services at events.
• Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology
• Delivers technical resources within Event budget and schedule
• Applies significant knowledge of industry trends and developments to improve service to our clients
• Cultivate a network of global event resources and provide reports on vendor performance
• Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
• Communicates and enforces client IT standards; assists with creating and defining new standards as technology and scope evolves
• Travel to event sites such as hotels, convention centers, client campuses, etc

ESSENTIAL CRITERIA:

• At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
• BA/BS degree or equivalent experience in a similar field
• Client Facing/Customer Service skills are paramount.
• Experience managing client expectations and troubleshooting in a fast-paced live event environment.
• Excellent communication skills and ability to clearly communicate complex technical concepts
• 1+ years Enterprise Windows client management experience (GPO’s, Chef, FOG, MDT etc.)
• Experience with mobile device management (MDM) solutions
• Experience with ADB (flashing/sideloading)
• Basic networking skills (DHCP, TCP/IP, FTP, PXE)
• Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
• Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components
• Certifications: CCNA, CCNP, or CompTIA Network+

DESIRABLE CRITERIA:

• Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively.
• Experience with mixed reality and wearables
• Basic knowledge of Linux environments
• Project Management or Consultant experience
• Familiarity with Live Events, Video Streaming, or Audio-Visual equipment
• Experience in a startup environment a strong plus

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

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