Client Services Executive - Northern California

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Global Enterprise Sales?

As a Client Services Executive you will lead WWT Services sales efforts with regional Fortune 500/Enterprise level customers across all verticals. Armed with the expertise of our sales engineering team and domain experts, you'll identify, build, and nurture relationships with our customer leaders, serving as a trusted advisor to identify gaps within the customers technical environment and deliver impactful solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation, Digital Experiences, and AI. With our Advanced Technology Center and Platform (https://www.wwt.com/atc) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers.

Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

What will you be doing?

Always curious and with outcomes in mind, the Client Services Executive will grow WWT's Services business by leading a consultative services sales process for assigned accounts and regions, identifying and developing new work opportunities as well as extension and expansion of existing work, preparing budgets and pricing, creating and delivering proposals, contributing to statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.

WWT's Services business consists of (but are not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.

Responsibilities:

• Increase Services profitability and revenue in assigned accounts and regions.

• Develop Services business in assigned accounts and regions including collaboration and support from other team members.

• Serve as the single point of contact for sales of Services for assigned accounts and regions

• Establish and maintain contact with assigned clients.

• Develop relationships with key clients specific to Services engagement and within the overall account strategy set by the WWT Account Manager and Client Executive.

• Create and develop new Services opportunities in assigned accounts and regions.

• Serve as a trusted advisor and provide continued sales Services oversite of all active programs/projects

• Monitor and report on the services health and finances for the region

• Opportunity qualification, tracking, and forecasting

• Support in forecasting future resource requirements

• Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography(s)

• Support requirements gathering and scoping sessions with clients and WWT stakeholders.

• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.

• Not responsible for but be able to support and contribute to the creation of appropriate work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.

• Develop and present preliminary proposals as part of the scoping and services sales process.

• Work with any WWT internal departments as needed to create services engagements that are set up for success.

• Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.

• Upon award of an engagement, work with internal teams if applicable to ensure that the engagement is set up accurately.

• Work with delivery team(s) to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.

• Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.

• Understand structure of service delivery organizations and incorporate lessons learned into future engagements.

• Identify and develop additional services opportunities in the assigned accounts.

• Conduct difficult, customer-facing discussions to address significant scope changes and/or other challenges.

• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.

• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.