Provides on-site clerical and transaction-processing support for healthcare eligibility and recovery operations. Duties include document and mail processing, payment posting, data entry, phone communication with insurers and providers, office equipment use, and adherence to quality, regulatory, and client requirements. The role requires accurate typing, basic math, strong organization, customer service, multitasking, and timely completion of assigned work.
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.
The Client Services Operations Support Representative I is responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations. This position requires working on-site at our Lathrop, CA office.
What You’ll Do:
- Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
- Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
- Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
- Data entry into various applications/systems as may be required for applicable workflows.
- Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
- Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
- Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
- Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
- Complete other tasks and duties as assigned to meet business needs.
What You Bring:
- Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
- High school diploma or equivalent is required and proof of such will be sought prior to hire.
- Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
- Basic use of general office equipment and easily adapts to new office equipment and tools.
- Basic problem-solving skills and good communication, both written and oral, skills.
- Ability to quickly learn internal and client applications easily.
- Fast and accurate typing and 10-key skills
- Basic math skills to calculate numbers and percentages
- Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
- Very detailed oriented and highly organized
- Ability to prioritize daily workloads and meet daily deadlines
- Able to work efficiently independently and collaboratively promoting a positive team environment
- Strong customer service skills
- Must be responsible, dependable, and reliable
What We Offer:
- Top Medical/Dental/Vision offerings
- FSA/HSA
- Tuition reimbursement
- Competitive salary, 401(k) with company match
- Additional health and wellness benefits and perks
- Flexible and trusting environment where you’ll feel empowered to do your best work
The compensation for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc.
Pay range: $18.00
Equal Employment Opportunity at Machinify
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/
Machinify Palo Alto, California, USA Office
Downtown Palo Alto is known for its lively style, trendy shops, plenty of bars, restaurants and great coffee stores. The office is easy to get to, and just a couple of minutes walk from the Caltrain station.
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