Client Solutions Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Description
In this role, you’ll lead communications and strategy with both clients and partners. You will build and manage relationships with accounts and customers and drive alignment around the client’s business, account strategies, and objectives.
 
What You’ll Do  

• Own the business review and account plan for each client within the portfolio  
• Lead client retention by developing strategic business growth plans guided by new opportunities in the client’s vertical market, and supplier and industry trends.  
• Design and deliver strategies to deliver on travel program spend, technology roadmap, and commercial contract negotiation
• Develop a deep understanding of the client’s business needs, including reviewing company news, and proactively recommend adjustments for the business account plan  
• Use travel industry insights to find opportunities to improve
• Interpret T&E compliance and leakage reports, share with clients, and work with them to develop a compliance plan
• Implement new business, including coordination with Travel Partner Network (TPN) offices  
• Lead client onboarding, product implementation, maintenance and training

 
What We’re Looking For  

• Proven experience in B2B business development and sales
• Travel industry knowledge
• Expert problem solver
• Excellent written and verbal communication skills, including negotiation
• Financial foresight
• Strong time management, organization, and prioritization skills
• Collaborative approach; able to work well with global teams
• Skills in Salesforce and Microsoft Office suite
• Experience using the Challenger model

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!