Client Solutions Manager

We are looking for an  to create long-term, trusting relationships with our customers. The Client Solutions Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. 

Overall Role & Responsibilities:

As a designated Atlas Client Solutions Manager, you will be based directly within the Atlas Sales team and report to one of our SVPs. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs our met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team.

• Acting as a communication hub for clients/customers

• Building long-term rapport with customers

• Resolving customer disputes and attending to enquiries
  

• Providing reports on accounts

• Finding opportunities to assist with the growth of the company

• Developing ideas/strategies to help build a good relationship with clients

• Assisting with critical issues and escalations on projectsSupport senior commercial team with the management of new and existing clients.

• Generate bid proposals, as a result of client requests for your allocated client accounts.

• Consult with Clients on sample design and business issues.

•  Gather country specific healthcare data to present to clients for proper targeting and set study expectations.

•  Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project.

•  Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.

•  Act as Liaison point between operations and client as needed.

•  Maintain relationship with existing vendors while scoping new vendors worldwide.

•  Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing.

• Provide support for the Project Management team to problem solve and create solutions.

• Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.

• Assist Senior VP with business development.

•  Working directly with our Atlas Primary Finance team to ensure timely invoicing.

•  Provide key internal performance data for your accounts.

• Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects.

• Assisting with critical issues and escalations on projects

•  Finding opportunities to assist with the growth of the company.

•  Developing ideas/strategies to help build a good relationship with clients.

• Gather country specific healthcare data to present to clients for proper targeting and set study expectations

• Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commissioning projects

• Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects

• Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.

• Consult with Clients on sample design and business issues

• Experience in an account management role or related profession 

• 8+ years experience working within the Healthcare sector is preferred

• Excellent communication skills

• Excellent in both written and spoken english

• Detail oriented 

• Out of the box thinker

• Pro-active in communicating

• Comfortable speaking on the phone and writing emails to clients 

• Experienced with CRM software and MS Office 365
  

• Knowledgeable about delivering solutions based on customer needs

• Ability to manage multiple projects

• Excellent negotiation and leadership skills

• BA/BSc degree in Marketing, Business or related field

• Knowledge of the Healthcare Industry and the understanding of different therapy areas