Client Support Specialist - Level I

About AlignOps

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations. 

AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. 

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do. 

Job Description

The Support Specialist - Level I assists clients through established communication channels to address client inquiries, ensure timely responses, and maintain service quality. The position supports team initiatives by participating in routine collaboration activities and contributing to foundational content creation tasks.

Responsibilities

• Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns.
• Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed.
• Help maintain positive client relationships by consistently delivering courteous, solution-oriented service.
• Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing.
• Collaborate with colleagues on content creation tasks and knowledge-sharing activities that improve the customer support process.
• Contribute to a supportive team atmosphere by staying open to feedback, being willing to learn, and offering help to colleagues as needed.
• Other duties as assigned

Qualifications

• 1+ years of customer service experience
• Ability to effectively communicate verbally and in writing, including documenting steps in understandable terms
• Experience with Salesforce and Intercom preferred
• An empathetic, positive approach to customer interactions, driven by a genuine desire to help customers reach their goals and feel supported throughout their journey.
• Basic technical skills with curiosity and a desire to learn new software products and offerings

This is a full-time remote position located in the United States. Employees hired within a designated radius of the office are expected to work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

• The US base salary range for this full-time position is $40,000-$50,000. Salary ranges are determined by role, level, and location. 
• The AlignOps benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

Website: https://alignops.com/about-us/careers

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