Clinical Applications Specialist - Periop

Job Description SummaryAs the Clinical Application Specialist (CAS), you will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end-users. The CAS is a clinical expert supporting the pre-sale product demonstrations (or clinical trial support), as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.
This role will support our operations across the country, ensuring consistent and high-quality service delivery. While the position involves national responsibilities, it will be primarily based in Ontario (ON).
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities 

• Serve as a subject matter expert in the Peri-Operative care areas
• Support clinical end user adoption to GEHC Patient Care products including :  Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri-Operative patient monitoring solutions.

• Advance new product (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital)
• Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes.  Training may be conducted onsite at customer facility and / or virtually.
• Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with key opinion leaders (KOLs)
• Participate in install base upgrade programs, proactive strategic customer touchpoints.
• Drive sales process by conducting clinical product demonstrations and onsite evaluations.

Required Qualifications

• Associate degree or equivalent with 5+ years of Anesthesia technical/clinical industry experience
•  Must be a Registered Respiratory Therapist (CSRT, Provincial body) with Anesthesia Assistant as a Preferred qualifications.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 60+% within a region (including overnights and some weekends) within the US and Canada via multiple modes of transportation (car, air travel, & train, etc.). 
• Willingness to submit to a check of your driving record (given that you are applying for a position that requires you to operate a GE HealthCare owned/leased, privately owned/leased or rental vehicle for company business).
• Comply to GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of vaccinations.  All offers of employment are conditional upon the satisfaction of this requirement.

Desired Characteristics

• The ideal candidate will live in Ontario with proximity to the Greater Toronto Area
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Strong presentation skills (public speaking and lecture experience desired)
• Willingness to adopts new technologies such as virtual facilitator skills.
• A team player with a strong work ethic.  Demonstrating willingness to do more to achieve shared outcomes.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

 

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