Serve as primary customer contact for onboarding, training, and workflow optimization of RapidAI products. Monitor usage data, design disease-specific workflows, present QBRs, drive renewals and upsell, and collaborate cross-functionally to improve clinical adoption and outcomes.
RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.
Are you passionate about driving customer success in healthcare? As a Clinical Success Consultant, you'll empower hospital teams by guiding them through seamless onboarding and product launches, ensuring they maximize the benefits of our Rapid software platform. You'll be the key point of contact, providing expert training, navigating support, and workflow optimization. By proactively analyzing data, you'll identify opportunities for improvement and collaborate with the sales team to secure renewals and drive growth. If you're ready to make a tangible impact, this role offers the perfect opportunity.
We're looking for candidates in AL, AR, GA,KY, MS, NC, OH, SC, TN, VA, or WV.
Joining the team, you will....
- Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
- Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
- Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support
- Design and develop end-to-end workflows for disease specific content.
- Track AHA guidelines, industry standards and trends related to disease specific workflows.
- Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
- Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions
- Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
- Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
- Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
- Contribute to cross-functional projects that support the evolving needs of the Clinical Success team
What you bring to the team!
- BS/MS in Nursing
- 3+ years disease-specific leadership or experience in hospital customer success function
- Neurovascular leadership strongly preferably stroke program coordinator, manager
- 5 years of disease-specific acute clinical care experience with at least one of the following: Stroke/PE/STEMI/emergency department leadership
- Previous clinical experience in medical device/SaaS industry a bonus
- Advanced disease-specific certification: SCRN/CCRN strongly preferred
- Proficient in MS Office a must: PowerPoint , Excel, Word.
- Ability to aggregate and analyze data for decision-making and presentations
- Exceptional customer-facing and presentation skills
- Ability to navigate ambiguity
- Excellent interpersonal skills
- Ability to manage multiple projects at once seamlessly
- Willingness to be flexible/adapt to changing work environments
- Ability to work in a team-oriented environment
- “Hands-on,” likes to dive deep and solve problems, detailed-oriented
- Willingness to work with new tools and technology
- Primary Residence: Must currently reside in AL, AR, GA, KY, MS, NC, OH, SC, TN, VA, or WV.
- Travel: Ability to travel at least 25% within the assigned territory.
Join our mission to help save lives and shape the future of healthcare—we look forward to hearing from you!
RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please review our CPRA policies here.
For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.
Top Skills
Excel
Insights
MS Office
PowerPoint
Rapid Enterprise Platform
Rapid Mobile
Rapid Web App
Word
RapidAI San Mateo, California, USA Office
San Mateo, CA, United States
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