Community Support Facilitator (CSF) (Concord, CA)

• Clinical oversight and independent decision-making in complex, dynamic situations
• Supervision and professional development of House Managers and Community Living Instructors
• Crisis intervention and risk management, including de-escalation, emergency response, and real-time problem-solving
• Regulatory compliance and audit readiness, including documentation quality, ISP/IPP monitoring, and Regional Center coordination
• Program integrity, including behavior support plan implementation, IHSS oversight, Section 8 coordination, and incident management

• Supervise, mentor, and evaluate House Managers and Community Living Instructors, ensuring consistency, competence, and accountability across all shifts
• Lead onboarding, training, and ongoing professional development with a focus on clinical skill-building, ethical practice, and regulatory knowledge
• Provide real-time coaching, corrective feedback, and performance management as needed
• Model leadership practices rooted in integrity, emotional regulation, and person-centered care

• Coordinate and monitor implementation of Individual Service Plans (ISPs) and Individual Program Plans (IPPs), ensuring fidelity to Regional Center requirements and person-centered goals
• Collaborate with clinical and behavioral teams to implement behavior intervention plans, monitor progress, and adjust supports as needed
• Serve as liaison between individuals, families, conservators, Regional Centers, service providers, and internal teams—communicating clearly, professionally, and proactively
• Oversee health and safety protocols, including medication management, medical appointments, and emergency procedures

• Respond to crises with calm, clinical judgment, and adherence to agency protocols
• Implement de-escalation and Pro-Act techniques during behavioral escalations or emergency situations
• Assess risk in real time and make independent decisions to protect individuals, staff, and the organization
• Document incidents thoroughly and follow up with appropriate corrective or preventive action

• Maintain accurate, timely, and thorough documentation, including progress notes, incident reports, service coordination updates, and compliance records
• Participate in audits, site reviews, and regulatory inspections with professionalism and preparedness
• Monitor compliance with state regulations, Regional Center standards, IHSS requirements, and internal policies
• Identify gaps or risks proactively and collaborate with leadership to address them

• Participate in 24-hour on-call rotation (shared 5-day shifts with Program Director and other CSFs), providing emergency support, guidance, and decision-making authority
• Travel between program sites regularly (approximately 50% of work time) to ensure consistency and quality across locations
• Support program operations during staff shortages, transitions, or high-acuity situations

• 2 years of supervisory or leadership experience in developmental disabilities, behavioral health, or related human services
• OR 5+ years of progressive leadership experience in the developmental disabilities field, including direct supervision of staff and management of complex cases

• Must be 18 years or older
• Pass criminal background clearance (DOJ/FBI), drug screening, and TB test
• Valid California Driver's License with clean DMV record
• Current automobile insurance and vehicle registration

• Purpose-driven work in an organization committed to excellence and dignity
• Leadership growth with mentorship, professional development, and opportunities for advancement
• A collaborative team that values accountability, learning, and mutual support
• The opportunity to build something sustainable—to contribute to a program culture rooted in quality, not just compliance

If you’re ready to lead with compassion and help build a brighter future for others. We’d love to meet you.