Ensure transitional housing programs comply with government contracts and grants, track and report outcomes, conduct compliance reviews and audits, support data integrity in HMIS, provide technical guidance and training to staff, and contribute to continuous quality improvement and funder monitoring.
Title: Compliance & Contract Outcomes Specialist II
Department: Compliance
Reports to: Operations and Compliance Manager
FLSA Status: Full-time, Non-Exempt
Position Summary
The Compliance & Contract Outcomes Specialist II ensures that transitional housing programs operate in full compliance with government contracts, grant requirements, and internal policies while accurately tracking and reporting program outcomes. This role plays a critical part in maintaining funding, supporting program quality, and strengthening data-informed decision-making across housing and supportive services.
The Specialist II works independently on assigned contracts and reporting obligations, collaborates closely with program staff, and provides technical guidance on compliance and outcomes tracking.
Essential Duties & ResponsibilitiesContract & Regulatory Compliance
- Monitor assigned contracts and grants to ensure adherence to federal, state, local, and funder requirements
- Interpret contract terms, performance measures, and regulatory guidance for program staff
- Conduct regular compliance reviews, file audits, and desk monitoring for all programs
- Identify compliance risks and work collaboratively with program leadership to implement corrective actions
- Maintain organized and accurate contract, policy, and compliance documentation
- Track, analyze, and report program outcomes such as housing stability, exits to permanent housing, length of stay, and supportive service utilization; based on grant performance goal requirements
- Prepare and submit timely and accurate monthly, quarterly, and annual reports to funders and oversight agencies
- Ensure data accuracy and integrity in HMIS and other case management or reporting systems
- Support outcome alignment with contract performance benchmarks and organizational goals
Program Support & Technical Assistance
- Provide guidance and training to program staff on documentation standards, data entry, and compliance expectations
- Develop and update tools, templates, and procedures to improve reporting efficiency and accuracy
- Serve as a liaison between program teams, finance, and leadership regarding contract performance and compliance issues
- Identify trends, gaps, and opportunities for improvement through data analysis
- Contribute to continuous quality improvement initiatives related to compliance and outcomes
- Assist with funder monitoring visits, audits, and site reviews
- Collaborate with program managers and organizational leadership to define, track, and report key performance metrics monthly, ensuring alignment with grant requirements and organizational priorities.
- Monitor program performance against established metrics, grant compliance standards, and outcome benchmarks; evaluate effectiveness and recommend adjustments to programming for improved results.
- Conduct ongoing analysis of program data to identify trends, ensure grant compliance, and drive data-informed decisions that enhance housing stability and positive client outcomes.
Required Qualifications
- Bachelor's degree in public administration, Social Work, Human Services, Business, or a related field (or equivalent experience)
- Minimum of 3 years of experience in compliance, contracts, grants management, or outcomes reporting within a nonprofit or public sector setting
- Experience working with housing programs, homelessness services, or supportive services strongly preferred
- Knowledge of government-funded contracts and grant compliance requirements
- Experience with transitional housing, rapid rehousing, or permanent supportive housing programs
- Familiarity with HMIS and data reporting standards related to housing and homelessness services
- Experience supporting audits, monitoring reviews, or funder site visits
- Strong attention to detail and organizational skills
- Ability to interpret complex contract language and translate it into practical guidance
- Analytical skills with the ability to identify trends and performance issues
- Clear written and verbal communication skills
- Ability to work independently and manage multiple deadlines
- Collaborative, solutions-oriented approach when working with program staff
- Office and program-site based with possible hybrid work options
- Occasional travel to housing sites or partner agencies
- Commitment to the mission and values of a nonprofit serving individuals and families experiencing housing instability
Physical Requirements:
- Ability to bend and lift light objects
- Ability to sit for extended periods of time while viewing a computer monitor
- Capable of hearing and speaking to exchange information
- Seeing to read reports and data
- Ability to speak English
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