Compliance & Legal Operations Manager

Responsibilities

Legal & Compliance Operations 

• Manage day-to-day legal and compliance activities across the business, including privacy regulations, contract obligations, insurance, and general risk management 

• Maintain and update internal policies, external-facing documents, and regulatory filings to reflect current requirements 

• Serve as primary operational liaison to outside legal counsel, managing matters efficiently, preparing materials, and controlling costs 

• Support HR on employment-related compliance, policy updates, and employee training 

 

Contract & Vendor Management 

• Review, negotiate, and manage contracts with vendors, contractors, and business partners across both DTC and wholesale channels 

• Build and maintain a centralized contract repository, ensuring proactive tracking of renewals, amendments, and key obligations 

• Evaluate and implement tools to improve contract lifecycle management over time 

 

Risk Assessment & Proactive Compliance 

• Proactively identify areas of legal and compliance risk across the business, not just responding to issues, but getting ahead of them 

• Develop practical guidance to reduce exposure and help teams operate more confidently within appropriate boundaries 

• Manage consumer complaints that escalate to legal involvement, partnering with Customer Service to ensure timely and consistent resolution 

• Oversee insurance coverage and claims management, ensuring adequate protection as the business scales 

 

Business Acumen & Cross-Functional Advisory 

• Engage each department as a trusted legal and risk counterpart, understand their goals and translate compliance requirements into practical, business-aware guidance 

• Proactively identify legal and compliance considerations that teams may not think to raise, from asset rights and territory scope to channel-specific obligations 

• Build credibility across the organization as a partner who helps the business move forward responsibly, not just a gatekeeper 

Qualifications

• 5+ years of experience in compliance, legal operations, contract management, risk/audit, or a related business function 

• Strong business acumen with the ability to engage meaningfully across departments and balance legal requirements with operational realities 

• Experience managing contracts end-to-end and working with outside counsel 

• Familiarity with privacy regulations including CCPA; experience with compliance tools is a plus 

• Demonstrated ability to drive cross-functional projects and hold stakeholders accountable without direct authority 

• Experience in e-commerce, consumer goods, DTC, or wholesale/retail environments strongly preferred 

• Excellent written and verbal communication skills, with the ability to make complex topics clear and actionable 

• Highly organized, self-directed, and comfortable operating in a growing, evolving organization 

Physical Demands and Work Environment

• Prolonged periods of sitting at a computer workstation.  

• Ability to lift up to 25 pounds occasionally.