Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Providers can't partner with Zocdoc if they've never heard of us — or if everything they've heard sounds like everyone else. This role exists to change that. You'll run a small, scrappy publication on Zocdoc's website — with a newsletter and LinkedIn presence to match — acting as our in-house reporter, finding the stories hiding inside the company and turning them into content that earns attention and drives measurable traffic.
You'll Enjoy This Role If You Are...
- A natural interviewer who spots stories others miss.
- Obsessed with the numbers — you check dashboards for fun.
- A strong writer and thinker.
- Someone who's built something from nothing.
Your Day to Day Is…
- Running the provider blog end-to-end — editorial calendar, writing, publishing, performance.
- Interviewing providers, patients, and executives to surface stories worth telling.
- Driving measurable traffic growth through SEO-informed content and smart distribution.
- Building and growing a provider newsletter.
- Creating LinkedIn content that pulls people back to the site.
- Ghostwriting occasional thought leadership for executives.
- Partnering across SEO, Brand, Lifecycle Marketing, and Provider Acquisition to make sure content connects to the business.
You'll Be Successful In This Role If You Have…
- 5–8 years of content marketing experience with a track record of growing organic traffic.
- Strong interviewing skills.
- Comfort with analytics tools Amplitude or Looker.
- SEO fluency.
- A portfolio that shows range.
- Deep B2B tech experience.
- Strong journalism experience preferred.
- Healthcare or marketplace experience a plus.
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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