The Content Operations Coordinator manages workflow execution for content delivery, ensuring compliance, documentation accuracy, and effective communication across teams.
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Summary
The Content Operations Coordinator is the engine behind seamless, high-quality content delivery. This role serves as a central hub for workflow execution, ensuring content moves efficiently from intake through production while maintaining strong governance, documentation, and compliance standards.
You’ll play a critical role in keeping high-volume, stage-gated workflows organized, audit-ready, and on track. This includes supporting contract and SOW administration, enabling AI-assisted production workflows, maintaining documentation and compliance readiness, and providing day-to-day operational support across Content Strategy, Project Coordination, Talent & Resource, and B2B Solutions.
This is an ideal opportunity for someone who thrives in structured environments, enjoys bringing order to complexity, and takes pride in enabling teams to execute at a high level.
What You’ll Do
- Track and reconcile SME contracts and statements of work (SOWs)
- Ensure milestones, deliverables, COI documentation, and payment terms are complete and accurate
- Proactively identify and escalate missing documentation or exceptions, partnering with the Talent & Resource Manager and stakeholders to resolve AI-Assisted Production Operations (15%)
- Execute AI-supported workflows (e.g., drafting, copyediting, test item generation) using established SOPs and templates
- Maintain human-in-the-loop quality standards, including checks for accuracy, bias, and compliance
- Track AI usage and workflow adherence to support audits and continuous improvement Content Quality Assurance (20%)
- Partner with stakeholders and editorial teams to ensure content aligns with brand voice, instructional intent, and quality standards
- Submit and track change orders to address content updates and corrections Documentation Intake, Compliance & Accreditation Support (20%)
- Own SME deliverable intake, ensuring completeness of required materials (COI disclosures, accreditation language, bios, supporting assets)
- Maintain accurate data in content tracking systems and dashboards to support visibility across the development pipeline
- Manage version control and regulatory documentation to ensure audit readiness across brands and formats
- Support course updates, replacements, and periodic reviews Copyright, Permissions & Asset Governance (10%)
- Serve as the point of contact for copyright and permissions for SME-provided materials
- Verify licensing and maintain documentation; escalate complex cases as needed Course Mapping & Tagging (10%)
- Execute course mapping and tagging workflows across platforms and brands
- Maintain accurate and consistent tagging to support content discoverability and reporting Talent, Resource & Scheduling Support (15%)
- Maintain and update the SME talent database (availability, rates, performance insights, diversity and specialty coverage)
- Coordinate SME scheduling for webinars, podcasts, and content delivery
- Support onboarding processes and access provisioning
- Help enforce SLAs and capacity planning to keep workflows on track
Contracts, SOWs, and Vendor Administration (10%)
What You'll Bring
- 2+ years of experience in content operations, publishing coordination, or project/program support (or equivalent combination of education and experience)
- Strong organizational skills with a high level of attention to detail and documentation accuracy
- Proven ability to manage multiple priorities in a structured, process-driven environment
- Experience working with project management tools (e.g., Monday.com), shared documentation platforms, and spreadsheets
- Comfort navigating multiple systems and collaborating across cross-functional teams
- Familiarity with LMS or content management systems
Preferred Experience
- Experience working in accredited continuing education environments (e.g., CME, CNE, CPE)
- Familiarity with accreditation standards such as ACCME, ANCC, or ACPE
- Exposure to digital learning production workflows and/or AI-assisted content development with human review
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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