Coordinator, Client Success

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

• Support Client Success Account Management and Leadership teams in delivering high-quality client experiences across assigned programs

• Act as a key operational and administrative partner to Account Managers, helping
  ensure client deliverables, requests, and communications are prioritized and executed
  accurately and on time

• Develop foundational knowledge of Centerfield products, services, and internal systems
  to support client programs and prepare for future account ownership

• Assist in managing client requests, campaign updates, and product changes by
  coordinating across internal teams and suppliers

• Support client reporting and invoicing processes, including data validation, adjustments, and documentation, as needed

• Help refine client profiles, program documentation, and reporting to support optimal
  performance and client satisfaction

• Communicate potential risks, issues, or quality concerns to Client Success leadership,
  Business Development, and product teams

• Participate in internal and client meetings as needed, including presentation preparation, note-taking, follow-ups, and action item tracking

• Track tasks, timelines, and deliverables to ensure consistent follow-through and
  accountability

• 1–2 years of professional experience in customer service, client support, account
  coordination, or related roles

• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising preferred (not required)

• Strong interest in building a career in client success or account management

• Exceptional attention to detail with a process-driven mindset

• Ability and willingness to build positive relationships with clients and internal
  stakeholders

• Strong analytical skills with the ability to understand client needs, assess situations, and
  escalate appropriately

• Ability to develop solutions in real time during customer interactions, with guidance from senior team members

• Critical thinker, with the ability to roll up your sleeves and get creative

• Self-motivated and proactive worker, with ability to work both independently and in
  collaborative team environments

• Team player, with a strong sense of ownership and a 'get things done' attitude

• Excellent written, verbal and interpersonal communication skills

• Ability to work under pressure, manage competing priorities, and meet deadlines in a
  fast-paced environment

• Positive, upbeat, and professional demeanor when working with customers and cross-
  functional teams

• Strong organizational and decision-making skills

• Detail-oriented team player with superior follow-through and accountability

• Above all, ethical, honest, fair and maintaining high integrity

• Flexibility in work hours depending on client meeting schedules across multiple time
  zones

• Proficient in Microsoft Office tools (especially, Microsoft Excel and PowerPoint); comfort working in multiple internal systems and dashboards preferred

• Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center Knowledge

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Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.