Coordinator II Marketing Promotions

Category/Area of Expertise: Marketing
Job Requisition: 558835
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Offer Delivery (5162593)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The Coordinator II, Traffic plays a critical role within the Omnichannel Marketing Offer Delivery team by coordinating the end-to-end workflow, execution, and delivery of customer-facing promotional offers across digital and traditional marketing channels. This position serves as a key liaison between Marketing, Merchandising, Loyalty, Creative Services, Digital Product, Operations, and external partners to ensure offers are launched accurately, on time, and in alignment with business priorities.
The Coordinator II is responsible for managing offer intake, tracking deadlines, monitoring production schedules, validating promotional details, and supporting campaign execution processes. The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced retail marketing environment.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. This position will be based in one of our offices located in Salisbury, NC., Carlisle, PA., Scarborough, ME., Quincy, MA., Hyattsville, MD., or Chicago, IL
Applicants must be currently authorized to work in the United States on a full-time basis
Duties and Responsibilities:
Traffic & Workflow Coordination

• Coordinate the intake, prioritization, routing, and execution of promotional offer requests across omnichannel marketing programs.

• Maintain offer calendars, production schedules, project trackers, and workflow management tools.

• Monitor milestone completion and proactively identify risks to timelines, deliverables, and launch readiness.

• Ensure all stakeholders are informed of project status, dependencies, and key deadlines.

• Facilitate communication between Marketing, Creative, Merchandising, Loyalty, Pricing, eCommerce, and other cross-functional teams throughout the offer development lifecycle.

Offer Delivery Execution

• Support the setup, validation, and distribution of promotional offers across multiple customer touchpoints, including:

• Email
• Mobile App
• Website
• Digital Coupons
• Loyalty Programs
• Paid Media
• In-Store Marketing Channels

• Review offer submissions for completeness, accuracy, and compliance with established standards.

• Coordinate quality assurance activities and ensure corrections are addressed prior to launch.

• Assist in troubleshooting offer delivery issues and support resolution efforts with appropriate business partners.

Process Management & Continuous Improvement

• Identify workflow efficiencies and recommend process improvements that enhance speed, quality, and execution accuracy.

• Develop and maintain standard operating procedures, documentation, and training materials.

• Participate in post-campaign reviews to identify lessons learned and opportunities for process optimization.

• Support testing and implementation of new marketing technologies and offer delivery capabilities.

Reporting & Analysis

• Prepare routine reports on workflow volume, project status, launch performance, and key operational metrics.

• Analyze trends related to campaign execution, deadlines, and issue resolution.

• Support leadership with data collection and insights to improve team performance and effectiveness.

Qualifications:

• Bachelor's degree in Marketing, Communications, Business Administration, or related field, or equivalent work experience.

• 2-4 years of experience in marketing operations, project coordination, traffic management, campaign execution, or a related field.

• Experience working within a retail, grocery, eCommerce, loyalty, or omnichannel marketing environment preferred.

• Strong project coordination and organizational skills.

• Exceptional attention to detail and commitment to execution accuracy.

• Ability to manage multiple priorities and deadlines simultaneously.

• Strong verbal and written communication skills.

• Ability to collaborate effectively across cross-functional teams.

• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.

• Experience with project management or workflow tools (e.g., Workfront, Asana, Jira, Monday.com, Smartsheet, or similar).

• Ability to work independently while managing competing priorities.

Preferred Qualifications:

• Experience supporting promotional offer delivery, loyalty programs, or digital marketing campaigns.

• Familiarity with retail promotions, pricing, customer engagement, and omnichannel marketing strategies.

• Knowledge of digital marketing workflows and campaign lifecycle management.

• Experience using marketing automation or campaign management platforms.

ME/NC/PA/SC Salary Range: $26.54 - $39.81
IL/MA/MD/NY Salary Range: $30.54 - $45.81
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
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