Teleperformance
Creator Support Specialist (UGC) - Mandarin+ English- Kuala Lumpur
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Supports creators in a gaming and UGC ecosystem by responding to inquiries, managing Discord communities, gathering feedback, coordinating game development tasks, tracking deliverables, and collaborating with internal teams to improve creator operations.
Overview
Responsibilities
Creator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.
Qualifications- Proficiency in English (B2 or higher) for verbal and written communication
- Strong interpersonal and problem-solving skills
- Experience managing Discord groups or similar online communities
- Ability to work independently and as part of a team
Preferred Qualifications/Skills
- Experience in game community management and UGC game operations
- Knowledge of conflict resolution strategies to maintain a positive community
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practices
Responsibilities
Creator Support & Community Engagement
- Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
- Communicate effectively through various channels, including online Q&A sessions and documentation
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
Project Coordination & Task Management
- Assign game development tasks to Creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on Creator feedback
- Communicate with the Creator to adjust based on internal feedback concerning the deliverables
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