CRM Administrator

About Scope3

Scope3 is the industry’s leading collaborative sustainability platform. By modeling the complex digital advertising supply chain, we help brands measure and dramatically reduce digital waste to reduce carbon emissions from advertising and increase the efficacy of advertising investment. This is an exceptional opportunity to build a company alongside great people and make a difference in one of the most important issues facing the planet: the climate crisis.

We’re a venture backed company of 100+ folks distributed across the globe. We are fortunate to be led by an experienced leadership team, many of whom designed and engineered the digital advertising landscape as we know it today. The company secured $20M in Series B funding led by GV in Oct 2023 (additional investors include Venrock, Rucker Park, Room40 Ventures, and Craft Ventures), and we are thrilled to be the recipient of an additional round of $25M in Oct 2024. Scope3 has significant market traction with more than 150+ customers and is experiencing accelerated growth.

Scope3 is a fully remote company and largely asynchronous to provide flexible working hours and to operate globally, with concentrations in New York and Europe. At this time, we are hiring in Canada, Australia, UK, France, Germany, and the United States.

About the Role

The CRM Administrator is responsible for driving the success of our Marketing, Sales, Service, Solutions and Operations efforts through expert configuration, optimization, and management of Scope3's HubSpot ecosystem. This person will sit at the intersection of Revenue Operations, Marketing Operations and Commercial Operations, playing a critical role in driving CRM adoption focused on tooling scalability, effectiveness and efficiency for our cross-functional teams.

Responsibilities:

• HubSpot Ecosystem Management and Optimization
• • Lead the overall administration and utilization of HubSpot, ensuring system stability and performance across throughout the customer journey
  • Partner with cross-functional teams to develop, project manage and implement strategies to enhance Scope3's business and marketing automation
  • Execute HubSpot optimizations to increase lead generation, improve lead routing workflows, increase conversion rates, and shorten sales cycles to enable the Commercial team to meet revenue targets
  • Manage and optimize the HubSpot renewal pipeline to improve visibility and efficiency of the renewal process
• Data Analytics and Reporting Excellence
• • Partner with Commercial Operations and Finance leadership to develop and maintain comprehensive reporting dashboards tracking key performance metrics, with emphasis on pipeline visibility to enable forecast accuracy
  • Create and maintain pipeline velocity reporting, deal aging tracking, lead conversion rate reporting, win/loss analysis, sales cycle length reporting, churn and retention reporting, to support Scope3 growth initiatives
  • Develop sales productivity reporting to enable performance monitoring for Commercial leads
• Process Improvement and Adoption
• • Facilitate and foster best practice GTM Sales/CS routines through HubSpot with emphasis on operational efficiency goals
  • Build and refine conversion funnel models and workflows from marketing activities through deal closure, identifying bottlenecks and implementing best practices to improve Scope3’s overall performance
  • Champion data integrity initiatives, establishing protocols for accurate data entry and ongoing maintenance to support the Commercial team’s reporting requirements
• Enablement and Integration
• • Design and deliver targeted HubSpot training programs for cross-functional teams with focus on best practices and HubSpot feature adoption to improve operational efficiency
  • Partner with Engineering to project manage priority system integrations with HubSpot
  • Evaluate and implement automation opportunities to reduce manual processes and increase team productivity

Previous Experience:

• 4+ years of experience administering HubSpot CRM; preferred experience working with different pipelines and sales motions within AdTech
• HubSpot Certifications
• Strong understanding of sales processes and pipeline management
• Experience building reports, dashboards, and automations in HubSpot
• Excellent data analysis skills with attention to detail
• Ability to translate business requirements into CRM functionality
• Strong problem-solving skills and process-oriented mindset
• Excellent communication skills with ability to work with both technical and non-technical stakeholders

Our Culture & Values

• Passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers. 
• Clear and empathetic communication, especially while working asynchronously. We have always been a global, remote-first company and we collaborate using Notion, Miro, Slack, Loom, and other tools. 
• We celebrate healthy conflict in the workplace; we focus on the solutions and we move on quickly. 
• The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep. 
• Experience driving systemic change. Our mission is to make advertising and AI more effective for the economy and the environment, and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale. 

A Note To Applicants

We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.