Customer Account Manager - SMB

About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.

In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.

What you’ll do 

• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience

Who you are

• You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
• You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Even better if you have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
• A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.

You will thrive in this role if

• Are a Captain - you enjoy owning the customer relationship and championing their success
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals
• Believe in long-term partnerships and being the trusted advisor for your customers.

Compensation

• This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
• This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
• Final offer may vary based on skills, experience, location, and other compensation components.