Customer Success Manager, Activation & Lifecycle

About Unify

Unify is building the first AI-powered system of action for revenue teams, helping companies transform outbound into a top-performing growth engine by making go-to-market execution observable, repeatable, and scalable. Founded in 2023 by leaders from Ramp and Scale AI, our team brings experience from companies like Airbnb, Meta, Waymo, Monday.com, and more.

Unify increased revenue by 8x in 2024 and serves customers including Perplexity, Cursor, SoFi, and Justworks. We’re a high energy, high intensity team that has raised $58M from Thrive, Emergence, OpenAI and others. We’re building the future of GTM - come join us!

We're hiring a Customer Success Manager who owns the full customer relationship — from onboarding through renewal. You'll guide customers to first value quickly, drive deep adoption, and influence retention and expansion outcomes across their lifecycle. You'll be part product expert, part strategic advisor, and part growth partner, ensuring every customer becomes a high-value, long-term partner. Your work will directly shape customer health, NRR, and Unify's go-to-market engine.

Own Activation & Onboarding Lead customers from kickoff through onboarding, driving rapid time-to-value and strong early adoption. Manage structured implementation including technical setup, enablement, outbound campaign configuration, and testing. Align with customer stakeholders on goals, workflows, and success plans that create early momentum.

Drive Adoption Across the Lifecycle Guide customers post-onboarding through regular touchpoints focused on performance, usage, and outcomes. Identify adoption gaps quickly and put clear, actionable plans in place to course correct. Maintain a strong understanding of each customer's operational needs and evolving expectations.

Own Renewal & Expansion Serve as the primary strategic partner from activation through renewal. Maintain executive alignment, proactive communication, and multithreaded relationships. Identify expansion opportunities based on usage and customer maturity, and support or lead commercial conversations by framing value, ROI, and measurable impact.

Use Data to Drive Strategy Analyze customer behavior, feature adoption, and outbound performance to assess health and surface risk. Deliver insight-rich business reviews that move customers toward stronger performance. Flag at-risk accounts early and build targeted intervention plans.

Influence Product Maintain a tight feedback loop with Product on friction points, feature gaps, and patterns uncovered throughout the customer journey. Document and share insights to create repeatable wins across the customer base.

• Customers onboard quickly, adopt deeply, and renew consistently

• You proactively reduce churn risk through data-driven strategy and strong relationships

• You influence expansion and renewal outcomes by delivering measurable customer value

• You become a trusted advisor across activation, lifecycle, and commercial impact

• Your work strengthens retention, NRR, and customer satisfaction

Experience

• 5+ years in Customer Success, Implementation, Account Management, or a similar customer-facing role in a high-growth B2B SaaS environment

• Demonstrated success owning customer relationships across onboarding and lifecycle

• Experience supporting or leading renewals and expansions

• Background in outbound sales tools, RevOps, or GTM technology is a strong plus

Skills & Mindset

• Structured thinker who thrives in high-ownership, fast-moving environments

• Strong communicator across both executive and operational audiences

• Comfortable using data to shape customer strategy and commercial decisions

• Deeply collaborative with cross-functional teams while fully owning the customer relationship

• Motivated by customer outcomes and the revenue impact they drive

Compensation & Benefits

The expected salary range for this role is $150,000–$180,000, with eligibility for equity and a comprehensive benefits package including medical, dental, vision, and 401(k). Final compensation is based on skills, experience, and role requirements.

Location & Privacy

This is an role based in San Francisco or New York City. By applying, you consent to the processing of your application materials in accordance with applicable data protection and privacy laws.

Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork.