Provide multichannel customer support: handle inquiries, resolve complaints, update accounts, follow up on service issues, and relay feedback to improve experience.
Job Summary:
Supports customers across all channels, ensuring positive experiences, quick resolution, and relationship building.
Description:
Handle inquiries, help resolve complaints, update account information, follow up on service issues, share feedback to improve customer experience.
Qualifications:
• 1+ year customer care, retail, or service experience
• Clear communicator
• Organized and detailed
Benefits:
100% remote, flexible schedule, PTO, health coverage
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
