Customer Engineering Lead

Hex’s Customer Engineering (CE) team exists to drive product education and adoption by any means necessary. We’re revenue defenders and generators, and a key part of making our customers successful with Hex for the long haul.

We’re hiring a Head of Customer Engineering to chart the path for the team’s evolution. You will own the post‑sales journey end‑to‑end from onboarding, adoption, through expansion and renewals. The CE team is already having a huge impact on our customers, and this role will focus on evolving the team for our next phase of growth and product development.

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!

Own Customer Engineering strategy and outcomes:

• Define what a “great CE” looks like at Hex and build the roadmap to get us there
• Set clear goals and success metrics for the phases of our customer journey that the CE team drives

Hire and develop a high-performing team.

Drive product adoption & expansion across our customer base:

• Lead and prioritize a portfolio of product adoption experiments
• Work with Product & Eng leads to stay ahead of development and proactively manage change with our customers
• Help create technical/product narratives that make the expansion path obvious and compelling to non-Data teams
• Partner with Sales to ensure expansions and renewals feel like a natural continuation of value
• Build best-in-class operations & systems:
  • Partner with RevOps to implement & evolve the team’s technology stack and customer enablement process using the latest and greatest tooling available
  • Balance rigor with speed; systems should make the team faster, not slower

Represent the customer voice internally and make the systems to support this a competitive advantage for Hex.

• You take pride in being a great functional leader. You have 3+ years of people management experience, plus strong prior IC experience in a technical, customer-facing role (Customer Engineer, Solutions Engineer, Sales Engineer, Technical CSM, Forward Deployed Engineer, etc.)
• You have a customer-centric approach to building revenue-generating post-sale teams. You believe product adoption and CX are the best predictors of long-term growth for customers and you know how to build incredible experiences to support that thesis. You are excited about your team generating revenue, not just maintaining it.
• You are excited about how AI is transforming data work and want to be at the forefront of redefining the new playbooks. Running multiple experiments, being creative, and learning quickly are all elements of innovation that energize you!
• Your cross-functional peers love collaborating with you and find you to be a thoughtful and credible partner. Product leadership knows they can lean on you to translate customer pain into product signals and trust your perspective. You can collaborate with a RevOps partner on day to day CE execution.

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The on-target-earnings (base + variable) for this role is: $230,000 - $250,000.

The OTE range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the OTE range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.

By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.