Customer Experience Engineer (Community)

We’re Bolt.new by StackBlitz!

We’re the team behind WebContainers, the groundbreaking technology that made it possible to run Node.js right in your browser. No installs, no setup, just instant dev environments. That innovation kickstarted our journey in 2019 and powers the blazing-fast online IDE used by over a million developers every month.

But we didn’t stop there.

We took everything we learned from building WebContainers and used it to create Bolt.new. The fastest way to go from idea to production without writing traditional code. Think of it as the Canva or Figma for full-stack applications: a next-gen, AI-powered builder that lets you create, edit, and deploy web and mobile apps instantly, right in your browser.

WebContainers make it possible. Bolt.new brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the next generation of builders.

We’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible we’d love to meet you.

✨ About This Opportunity

Bolt.new is transforming the way people build and interact with technology, and we’re looking for a Customer Experience Engineer who can be the voice of our brand across social channels and support users directly in the inbox. You’ll help people solve technical challenges, work closely with Product and Engineering to advocate for customer needs, and build meaningful relationships with our community. While we’re a remote team, candidates based in the US or EU are preferred to ensure strong collaboration across our team’s time zones.

• Serve as a public-facing expert and ambassador for Bolt.new across social platforms, answering questions with empathy, clarity, and confidence,
• Engage with users in real time on Twitter/X, Reddit, Discord, LinkedIn, and other channels, helping them troubleshoot issues, discover new features, and celebrate wins.
• Troubleshoot and resolve technical issues, providing fast, high-quality support via email, and (occasionally) video calls.
• Create and improve self-serve resources: docs, how-tos, quick tips, and posts that make our users feel empowered.
• Surface insights and patterns from the community, turning feedback and sentiment into actionable input for Product and Engineering.
• Collaborate with internal teams to identify emerging issues early and advocate for the user in every conversation.

• Comfortable representing the brand publicly and maintaining constructive, kind, on-brand interactions
• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS.
• Familiarity with databases, API integrations, and Chrome DevTools.
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses.
• Ability to translate technical concepts into clear, user-friendly explanations.
• Fast learner who thrives in a dynamic environment.
• Strong problem-solving skills with a customer-first mindset.
• Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language.

• You do not need a college degree to apply

• You do not need to be located in the U.S. — we’re remote-friendly

• You do not need to meet every qualification listed above