Customer Experience Engineer, CXE

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

The Customer Experience Engineer (CXE) plays a key role in ensuring enterprise customers achieve long-term success and measurable value with Docker. As part of the post-sales organization, CXEs accelerate adoption, drive lifecycle engagement, and connect Docker's platform innovations to customer outcomes.

This role blends technical fluency with programmatic execution. You will design and scale digital-first initiatives such as webinars, onboarding programs, automated campaigns, and educational content to help customers deploy, manage, and optimize Docker in their environments. Collaboration is central to success: you will work closely with Sales, Technical Account Managers, Product, Marketing, and Engineering to ensure a seamless customer experience from onboarding to expansion.

Customer Engagement & Adoption

• Design and execute 1:many programs such as webinars, automated email journeys, and enablement workshops to drive customer education and adoption.

• Use customer telemetry and product analytics to identify adoption patterns, risks, and opportunities for proactive outreach.

Enablement & Content Development

• Create scalable enablement assets including guides, tutorials, and onboarding modules to accelerate activation and product usage.

• Leverage lifecycle automation tools and CRM data to deliver targeted, measurable communications.

Customer Advocacy & Insights

• Gather and synthesize customer feedback from digital engagements to inform product roadmaps and experience improvements.

• Partner with Product and Marketing to translate customer insights into content, tools, or workflows that enhance adoption.

Cross-Functional Collaboration

• Work closely with Sales, TAMs, Product, and Engineering to align on customer needs and ensure a consistent experience across all touchpoints.

• Collaborate on scalable engagement strategies that amplify value realization for enterprise customers.

You are data-driven, curious about customer behavior, and passionate about helping enterprises succeed through scalable engagement. You thrive in collaborative, fast-paced environments and bring creativity to digital enablement.

Required

• 2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement)

• Strong understanding of Docker, containers, and modern DevOps tooling (e.g., CI/CD, Kubernetes, or cloud infrastructure)

• Demonstrated experience designing and executing scalable engagement initiatives that drive measurable adoption

• Excellent written and verbal communication skills; comfortable presenting to technical audiences

Preferred

• Experience with customer engagement or marketing automation platforms (e.g., Gainsight PX, HubSpot, Marketo)

• Familiarity with customer analytics, telemetry dashboards, or product-led growth models

• Bachelor’s degree in Computer Science, Engineering, or related technical field

Learn Docker’s platform, tools, and customer engagement framework. Shadow customer calls and understand existing enablement programs.

Take ownership of digital programs, analyze usage data to identify adoption trends, and collaborate with TAMs and Sales on enterprise initiatives.

Deliver measurable improvements in adoption metrics, refine engagement workflows, and contribute insights that shape product and marketing strategy.

Docker does not offer visa sponsorship for this role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks

• Freedom & flexibility; fit your work around your life

• Designated quarterly Whaleness Days plus end of year Whaleness break

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

• Remote-first culture, with offices in Seattle and Paris

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

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