Customer Interface Specialist

ABOUT THE COMPANY: 

Sierra Circuits is a Silicon Valley-based leader in printed circuit board manufacturing and assembly, specializing in high-quality, quick-turn and complex prototypes. With over 35 years of experience, Sierra provides a seamless, end-to-end PCB solution—from design and fabrication to assembly and testing—all under one roof at its state-of-the-art facilities in Sunnyvale, California. Sierra Circuits is committed to supporting engineers and designers through extensive educational resources. The company offers free online tools such as the Stackup Designer, Impedance Calculator, Material Selector, and BOM and DFM Checkers, along with technical blogs, webinars, design guides, and its SierraConnect community forum. Sierra Circuit serves all industries including aerospace, defense, medical, automotive, and telecommunications, building PCBs to the highest industry standards, and keeping innovation at the forefront of everything we do.

RESPONSIBILITIES AND ESSENTIAL JOB FUNCTIONS: 

•  Serve as the primary technical point of contact for customer-reported issues related to PCB assembly, including SMT, THT, mixed-technology builds, and prototype rework.
• Review customer documentation such as BOMs, pick-and-place files, assembly drawings, and test requirements to identify potential DFA and manufacturability issues.
• Identify and escalate BOM discrepancies, recommend common discrete alternative or replacement components, and communicate CAD or data file defects to customers with clear technical documentation and logs.
• Communicate effectively with customers by providing timely updates and clear explanations of issues, root causes, and resolutions.
• Collaborate closely with engineering, product, quality, and operations teams to drive timely and effective issue resolution.
• Track recurring issues and recommend corrective and preventive actions to improve overall product quality and process efficiency.
• Participate in customer and internal operations calls, including on-call or escalation meetings, as required.
• Ensure adherence to SLAs, quality standards, and customer support best practices.
• Ensure compliance with IPC standards, internal quality procedures, and customer-specific requirements.
• Support fast-paced prototype and quick-turn production schedules while maintaining high quality standards.

QUALIFICATIONS:

•  Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, Manufacturing Engineering, or a related field.
• Excellent written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders. Fluent in English 
• Strong ability to interpret assembly drawings, BOMs, pick-and-place data, and test documentation, and to identify and suggest common discrete alternative or replacement components.
• Proven problem-solving skills with the ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Solid understanding of PCB assembly processes, including SMT, THT, selective soldering, reflow profiling, and manual rework.
• Highly organized, detail-oriented, and capable of working independently with minimal supervision.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

SALARY: $24.00 to $26.00 Hourly

PHYSICAL DEMANDS:

 The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. The employee must frequently stand, walk, and reach with hands and arms. The ability to lift 20 lbs., open filing cabinets, and bend, stand, or climb on step ladders as necessary.

ENVIRONMENT: 

What We Offer

• Competitive Benefits Package – Medical (HMO & PPO), Dental, Vision, Flexible Spending Accounts (FSA), Basic Life & AD&D, and Voluntary Benefits 
• 401(k) Retirement Plan 
• Wellness Benefits – Gym/Fitness Membership Reimbursement 
• Paid Time Off – Vacation, Sick Time, and Paid Holidays