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Top Skills:
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Legal Tech • Software • Generative AI
Lead and coach a team of enterprise AEs, manage forecasting and pipeline, drive cross-functional alignment, optimize sales processes, and attract top talent.
Top Skills:
AISaaS
Company Overview:
Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.
Why Join Eve:
As an Onboarding Manager, you'll play a critical role in ensuring customer success and adoption of Eve's solutions. You'll work directly with customers to guide them through implementation, training, and optimization of our platform, ensuring they achieve maximum value from our legal AI technology.
What You Will Accomplish:
- Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
- Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
- Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
- Success Metrics: Track and report on key implementation metrics and customer success indicators
- Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated
What We Are Looking For:
- Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
- Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
- Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
- Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
- Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes
You Will Thrive in This Role If You Have:
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for customer success and building long-term partnerships
- Excellence in project management and organizational skills
- Ability to work in a dynamic, fast-paced environment
- Strong dedication to customer satisfaction and success
Benefits:
- Competitive Salary & Equity
- 401(k) Program & company match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks
Eve San Mateo, California, USA Office
1825 South Grant Street, San Mateo, CA, United States, 94402
Eve San Mateo, California, USA Office
71 E 3rd Avenue, San Mateo, CA, United States, 94402
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
