Customer Program Manager (CPM)

Job Summary 

As a Customer Program Manager (CPM) within the Customer Experience Organization at Astera Labs, you’ll play a pivotal role in driving the successful execution of strategic customer programs. Leveraging your technical expertise, business acumen, and exceptional organizational and communication skills, you’ll lead engineering and operational activities for design-in, qualification, and release-to-manufacturing (RTM) of our products at key customers. You will mobilize cross-functional “tiger teams” to swiftly resolve production issues and ensure seamless product delivery. This high-impact role is directly tied to achieving critical revenue milestones and customer success. 

Key Responsibilities 

• Develop a deep understanding of customer success criteria and implement actionable execution plans to meet them 
• Own program planning activities including scheduling, budgeting, risk assessment, resource allocation, and tracking of internal and customer-facing deliverables 
• Act as the single point of contact for program execution, representing the customer’s voice within Astera Labs and aligning internal teams with customer objectives 
• Manage delivery of design collateral, firmware, SDK, engineering samples (ES), customer samples (CS), and NPI volume ramp to meet key customer milestones such as EVT, DVT, PVT, Integration Testing, and GA 
• Facilitate regular customer and internal meetings to ensure alignment, transparency, and timely resolution of issues (e.g., Field Failures, RMAs) 
• Drive continuous improvement by capturing customer feedback and ensuring expectations are not just met—but exceeded 
• Maintain technical depth and leadership capabilities to proactively address program and product challenges 

Job Requirements 

• Bachelors’ or Masters’ Degree in Electronics/Electrical/Computer Engineering 
• 10+ years of relevant experience in a semiconductor or electronics product company 
• 5+years of experience as a Program Manager, PMP certification is a plus 
• Hands-on experience with optical, PCI-E, switching, memory or data communication products 
• Experience managing customer relationships and communications 
• Working knowledge of hyperscaler/datacenter product development workflows 
• Program management and analytical skills, ability to organize information for internal and external consumption. 
• Proficiency in Microsoft Office tools Excel, Word, PowerPoint, and Outlook; experience with Microsoft Project and other project management tools  
• Ability to lead by influence in a matrixed organization and energize cross-functional teams 
• Decisive and calm under pressure, especially when navigating ambiguity or high-stress situations 
• Able to take timely decisions with limited or incomplete information 
• Willingness to travel to Astera Labs’ sites as well as customer locations as required 

We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.   

Job Type:  Full time (40 hours per week)