The Customer Quality Specialist provides technical support, processes warranty claims, analyzes data, coordinates with teams, and travels to customer sites.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
The Customer Quality Specialist is responsible for being the point of contact for company customers who require field support or warranty service, including the RMA process and evaluation follow-up.
Responsibilities
- Provide technical support to C&D’s customers via phone, e-mail, and instant message
- Review and process warranty claims
- Review customer test and maintenance logs to identify potential issues
- Coordinate warranty work with C&D agents and sub-contractors
- Coordinate technical evaluation of all C&D-sponsored SMP contracts
- Determine when batteries reported as defective should be returned to a lab facility for RCCA analysis
- Update documents as they pertain to any process utilized by the Customer Quality Team
- Follow quality system procedures
- Up to 10% travel to customer sites and manufacturing locations
Basic Qualifications
- High school diploma required; three years’ relevant experience in quality and manufacturing, preferably in an ISO environment
- Basic knowledge of Microsoft Applications, especially Word, Excel, and Databases. Must have Proficiency in MS Excel with the ability to perform basic analysis of data and create charts.
- 3+ years of experience with customer/technical support
- Highly motivated self-starter; must be able to work with minimum supervision
- Must be outgoing in personality with strong relationship skills for customers, colleagues, and senior management personnel
- High standard of business and personal ethics
Preferred Qualifications
- Bachelor’s degree in a technical discipline and/or a science discipline preferred
- 6 Sigma Green Belt or experience in quality/manufacturing
- 3+ years of experience with stationary battery applications such as Telecom, UPS, or Substation DC systems
#LI-REMOTE #C&D
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
Databases
Excel
Microsoft Applications
Word
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