Customer Service Represenative

Client Service Representative
We are seeking an part time experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. We are located 7 miles from beautiful Sunset Beach and 10 miles from North Myrtle Beach. Contact us, if you see yourself being part of a great team of dedicated animal lovers committed to excellence and the human-animal bond.
Why We Need You
The CSR is the pivot around which the hospital operates and is responsible for:

• Experienced Full Time Veterinary Client Service Representative
• VCA Seaside is seeking a Full Time, Experienced Client Service Representative for our multi-doctor, fast paced, GP veterinary hospital.
• Applicant must be organized, detail oriented, punctual, and have a strong work ethic.
• It is important that you are team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience.
• At VCA Seaside, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.
• With every opportunity, we aim to exceed each pet owner’s expectations.
• We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
• Why We Need You!
• As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities.
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• We look forward to hearing from you.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.