Answer inbound customer calls to resolve account issues, product questions, order status, and troubleshooting; document interactions in CRM, follow scripts, and escalate when necessary.
Job Summary:
Provides support via phone to customers, resolving questions, complaints, and requests while delivering excellent service.
Description:
Answer inbound customer phone calls, assist with account issues, product questions, order status, and troubleshooting; document interactions in CRM; follow scripts and guidelines; escalate issues appropriately.
Qualifications:
• High school diploma or equivalent
• Clear phone communication
• 1+ year customer service experience preferred
• Reliable internet & quiet workspace
Benefits:
Remote work, paid holidays/PTO, health benefit options, training programs
Top Skills
CRM
Similar Jobs
Fintech
Provide support to accountholders via phone, educating them on healthcare reimbursement accounts, ensuring compliance, and delivering excellent customer service. Handle inquiries, resolve issues, and navigate online tools while maintaining member privacy.
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Lead and coach a team of Enterprise Solutions Directors to drive adoption of precision medicine products (Treatment Selection, MRD, Hereditary Cancer). Develop regional clinical sales strategy, run executive steering committees, ensure EHR connectivity, monitor physician engagement and site performance, and coordinate cross-functional implementation to embed solutions into clinical workflows.
Top Skills:
Ehr Integration,Genomic Technologies,Precision Medicine,Ai
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Senior Software Engineer II, Platform will design and build scalable infrastructure for dental products, improve developer experience, and ensure system security and performance.
Top Skills:
ChronosphereGCPGraphQLKubernetesNestjsNode.jsPostgresPulumiReact/ReduxTemporalTypescript
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
